We have bought HDX 7000 many years ago and I am trying to update the software.
Current version is Release - 3.1.0.1 -31003
While I tried update to 3.1.14 ,it is asking for software update key and we don't know which key we have to provide for software update.
I thought 3.1.x update won't need update key.
What should I do?
Best Regards
Hello @bob luna ,
Welcome to the Poly Community.
From our FAQ:
As stated usually no Key is need but it seems in your case you found you may do. Please follow the above on how to get the key and/or work with the previous owner.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Thanks for reply.
I just used the serial number to search for the license , but nothing was found.
If I update 3.1.0.1 to 3.1.1, one by one, till the latest version , will it make any difference?
Today I update 3.1.0.1 to 3.1.1.3 first, then update to 3.1.14 without update key.