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HDX 7000 Unnecessary calls are coming

Occasional Advisor

HDX 7000 Unnecessary calls are coming

Dear Sir,


My HDX 7000 have in issue, some unnecessary call are coming during meeting/ non meeting by one number many time and gone connected, we discussed IT depart and share IP number which by coming call on VC unnecessary, and they told us this IP and VC IP Mapping by him NAT Configuration, but we check in VC Firewall is menu NAT configuration is OFF, IT technician saying it is your VC software issues.


Sir please suggest to us



Thanking you


Rajesh Kr

Message 1 of 2
Polycom Employee & Community Manager

Re: HDX 7000 Unnecessary calls are coming

Hello @rajesh kr. ,


welcome back to the Polycom Community.

Some or a couple of your old post(s) or reply(s) to them => here <= are still open / pending as you have not marked these as "Accept as a solution" or at least provided some form of feedback or answer.

If they are in this state nobody finding them via a community search will know if an answer or advice provided was useful and has maybe helped you.

Could you therefore kindly go over them and mark or answer as appropriate ?

If they are marked as "Accept as a solution" other users can find these easier and it helps them to utilise the community more efficiently. Please do not simply mark them without any type of feedback.


In addition we already replied to a similar post by yourself => here <=

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 2 of 2