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No video between HDX 7000 and Lync 2013

Occasional Contributor

No video between HDX 7000 and Lync 2013


We have successfully integrated 2 HDX 7000 to a Lync Server 2013, and established communication between them, but only audio is available. I searched the Community for similar posts, and the only one I ran into as a similar issue is this one:

The difference is that we have RTV licence. And configuration is according to manual both on Lync and the HDX´s, except that as I don´t administer Lync, I don´t know if the video config was set to 720p instead of 1080p.


Any insight I should be checking? I can see the room´s availability, connects flawlessly, but no video. 


Thank you.


Message 1 of 2
Occasional Contributor

Re: No video between HDX 7000 and Lync 2013

Hi Heman

What version of code are you at on the HDX side?  We had a similar issue and upgrading the software resolved.


Message 2 of 2