Hello @Theoter ,
The next step would be to open a ticket.
In order to raise a support ticket, you need to usually work with your Poly reseller as they need to do this for you.
End Customers are normally unable to open a ticket directly with Poly support.
If this is some sort of an Internet discounter providing your MAC address or your Poly devices serial will enable us to look up who would be able to support you. This may not be who you purchased the Poly device from.
If the unit is no longer within the warranty please be prepared to Pay Per Incident / PPI. This is all outlined in detail here
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
<======== Signature / Disclaimer ========> Please be aware:For questions about the type of support to expect please check
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Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my
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