Hello,
I am still not fully clear that I understand what your current issue is.
Are you saying that your formatted the File system and the Phone is now looking for a provisioning server (please ensure in the future to state clearly what "is looking" means) ?
If yes (FAQ)
Oct 7, 2011 Question: How can I setup my Phone / Provisioning / Download Software?
Resolution: Please check => here <=
Do you not know the IP Address of the Phone?
If yes (FAQ)
Oct 7, 2011 Question: How can I find out the IP Address of my Phone?
Resolution: Please check => here <=
Please bear in mind that this is not a free Support Community as stated => here <=
Your new VoIP Provider (as they are making money from you subscribing to their service) should assist you in setting up your Polycom Phone.
You have provided absolutely no information regarding your Internet setup (Router/Corporate Network) and therefore no other community member can even attempt to help you.
If your VoIP Provider is unable to do so then contact your Polycom Reseller and / or Polycom Support (you may have to pay PPI)
Best Regards
Steffen Baier
Polycom Global Services
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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.
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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
