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Acoustic Fence

SamF
Frequent Advisor

Acoustic Fence

Acoustic Fence

We have been using it for a while, recently it seems to have stopped working on our VVX4XX -

The 3XX still seam to work. All the phones are on 5.7.0 -

 

Here are a few pieces of information-

We tried a new config with

	<
	Accoustic_Bubblevoice.aec.hd.enable="1"
	voice.aes.hd.enable="1"
	voice.ns.hs.enable="1"
	voice.ns.hs.enhanced="1"
	voice.ns.hd.enable="1"
	voice.ns.hd.enhanced="1"
	voice.ns.hs.stationaryThresh="195"
	voice.ns.hs.nonStationaryThresh="8"
	voice.ns.hd.stationaryThresh="195"
	voice.ns.hd.nonStationaryThresh="8"/>

We tried both handset and headset.

With out having a web GUI option its hard to know if it actually took or its a BUG.

The exports do not show

Accoustic_Bubblevoice.aec.hd.enable="1

Based on this page

https://community.polycom.com/t5/VoIP-SIP-Phones/Software-UC-Software-5-7-0/m-p/95468#M22375

We searched for the paramter (its missing on the page when it should be there as the other "new configs are there".

We enabled the phone GUI (found it uc-software-admin-guide-5-7-0)

feature.acousticFenceUI.enabled="1"

And we did notice Handset was "enabled" Headset was not - we enabled for both.

Regardless it still seems to not be working.

 

(We have a VVX300 and VVX400 side by side)

 

Any other tests or thoughts of any other way we can test this out?

 

 

Message 1 of 8
7 REPLIES 7
SteffenBaierUK
Polycom Employee & Community Manager

Re: Acoustic Fence

Hello SamF,

welcome back to the Polycom Community.

I created a community's VoIP FAQ => here <= but have not yet posted this within the FAQ as of yet.

 

None of our Parameters have an undescore aka "_" in them so I am not sure where you got this from.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 8
SamF
Frequent Advisor

Re: Acoustic Fence

@Steffen

Thank you for your reply- I responded to quickly-

I see my issue with the "_" but fixing my issue doesnt seem to affect the issue.

(

<Accoustic_Bubble  <----space or enter
  voice.aec.hd.enable="1"
/>

)

As the VXX400 as confirmed via the phone GUI is showing it enabled, but is not working.

I take the same exact config upload it to a VVX300 it works perfectly.

 

 

 

Message 3 of 8
SamF
Frequent Advisor

Re: Acoustic Fence

@all,

 

Anyone else having this issue - or succefully using Acoustic Fence on VVX4XX on 5.7.0 ?

 

Thanks!

Message 4 of 8
SarvaiD
Frequent Visitor

Re: Acoustic Fence

We are just starting using Acoustic Fence.  I have a VVX 600 and a VVX 410 on my desk running 5.7.0.11768 working as expected.

Message 5 of 8
SamF
Frequent Advisor

Re: Acoustic Fence

@SarvaiD

Thank you for your feedback.

 

Message 6 of 8
JPPritchard
Occasional Visitor

Re: Acoustic Fence

I do not see some of the paremeters you listed in this documentation:

https://documents.polycom.com/bundle/ucs-ag-5-7/page/r_ucs_ag_acoustic_fence_parameters.html

 

Unfortunately, Acoustic Fence does not work when on Speakerphone.

Message 7 of 8
SteffenBaierUK
Polycom Employee & Community Manager

Re: Acoustic Fence

Hello @JPPritchard,

welcome to the Polycom Community.

From the 5.7.0 Admin Guide:

 

  • Available on all VVX business media phones, the Polycom Acoustic Fence feature improves background noise suppression when you are using the phone handset or a headset connected to the headset port.

If you are missing any parameters as you are working for a large Service Provider simply raise this with our support team.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 8 of 8