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Administrator options

Occasional Visitor

Administrator options

I have no Administraor settings when I login to settings and input the password. It says I can only change the password or reset phone. Any ideas?

Message 1 of 13
12 REPLIES 12
Occasional Visitor

Re: Administrator options

Sorry it is a VVX 500 phone

Message 2 of 13
Valued Contributor

Re: Administrator options

Is your phone registering to a Call Manager which may be controlling it?

What software versions are involved?

JoeV
Message 3 of 13
Polycom Employee & Community Manager

Re: Administrator options

Hello Tlcrain,

welcome to the Polycom Community.

We do not disclose within this official Polycom community how to reset the Phones if the Admin Password is lost or your service provider has changed it.

Many of our partners utilize these phones and offer services so we cannot publicly disclose the procedure to do so.

If your phone is still able to connect to the Provisioning server please reset the password via the Device Parameters documented in the Admin Guide or here

The above is also stated in the Read First: Welcome to the Polycom VoIP Forum

If this is not possible please contact your Polycom reseller or the person you purchased the phone from.

We will remove any post replying to this that will publicly explain how to remove the password.

Best Regards

Steffen Baier

Polycom Global Services




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 4 of 13
Occasional Visitor

Re: Administrator options

Thanks for the reply. It is a new phone never used before. I have done the factory reset per the documentation. I can login to the setting using the default password.

The problem is I get no option for Admin Settings. I only get choice is to change the user password or reset the phone. I hope this explains my issue a little better.

 

Press Menu Key => select Settings => select Advanced => current Password =>  select Admin Settings => scroll to Change Admin Password

Message 5 of 13
Valued Contributor

Re: Administrator options

Does default password 123 give basic settings access and 456 give advanced settings access?

JoeV
Message 6 of 13
Occasional Visitor

Re: Administrator options

No it does not work either.:( Problem we have found out is IWe can not access the GUI because the HTTP access is not active on the phone. So we need to get into the advandaced portion of the phone to turn it on. But it will not give us admin settings as an option after entering 456

Message 7 of 13
Polycom Employee & Community Manager

Re: Administrator options

Hello Tlcrain,

As already explained if you are unable to use 456 as the admin password then someone has changed the Admin Password.

 

You need to find out who this was and what the Admin Password now is or follow the Password FAQ and reset the phone via the DHCP Options and a provisioning server.

 

This is as much as I will state as anything else is unsupported and discussed in this community.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 8 of 13
Highlighted
Valued Contributor

Re: Administrator options

Have you tried direct connecting a PC/Laptop to the phone for configuration?

JoeV
Message 9 of 13
Visitor

Re: Administrator options

I believe SteffenBaierUK may have misunderstood the problem description. I face the same problem. I have the admin password and can get into the Advanced menu, but it only has two menu options: "1 Change User Password..." and "2 Reboot Phone..." The Administration Setting option is missing from the menu. My UC is 5.4.2.

 

Do you have any thoughts on how to fix this problem?

Message 10 of 13