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Eevry time I changed the VVX310 settings and it reset to default settings automatically

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Occasional Visitor

Eevry time I changed the VVX310 settings and it reset to default settings automatically

I'm new guy for the phone configuration task .

 

The previous guy I dont know what he did on this phone and everytime I tried to change the phone SIP server1 and server2 settings to new one then reboot the phone my changes won't work .

And it changed back to original settings like back to factory settings .

 

Even I trid reset phone to factory settings the SIP server settings still was his setting .Not reset to blank .

 

Can anyone advise me ?

 

 

Message 1 of 4
3 REPLIES 3
Polycom Employee & Community Manager

Re: Eevry time I changed the VVX310 settings and it reset to default settings automatically

Hello @LeoZhao ,

 

welcome to the Polycom Community.

Both the community's Must Read First and the community's FAQ reference the basic minimum information a new or follow up post should contain.

This ensures the questions having to be asked are limited and any new or follow up post contains the right amount of details to ensure any voluntary participant within the community does not spend additional time chasing basic information.

As a reminder the basic information asked for:

 

  • Provide the exact Software Version of your Phone
  • Provide the Phone Model
  • Provide the Call Platform (aka openSIP,Skype for Business Online, Skype for Business on Premise, Lync)
  • Additional Polycom Infrastructure (RPRM,PDMS or BToE)
  • If applicable provide a backup of the phone in question

UC Software 4.0.0 or later via the Web Interface Utilities > Phone Backup & Restore > Phone Backup > Phone Backup. Please rename into .TXT or Zip the file to attach.
Since UC Software 5.9.0 simply provide this via the Web Interface Diagnostics > Download Support Information Package

  • If possible provide a Log and either attach them or use the Code Tag.Consult the Troubleshooting Section found within the FAQ if applicable
  • If possible provide the MAC Address or Serial of the device
  • Provide details for example if the issue is a day 1 issue or only happened after an upgrade or any other relevant details
  • For questions around Support please check here

 

 

Whilst providing some of these details may not directly impact any possible answer the community can provide, it does enable Polycom to have an overview of the current software used. In addition providing all details at the same time allow us to check logs or look up a potential support partners if an issue needs to come into support. It also enables us to verify the entitlement for using features.


Please ensure you always check the FAQ's and/or utilize the community search before posting any new topics or follow up post’s.

 

I created this new FAQ post today to possibly help you to identify where the phone gets the information from:

 

Apr 11, 2019 Question: How can I determine the source of a configuration on my Phone?

Resolution: Please check => here <=

 

Older posts include:

 

Mar 08, 2013 QuestionWhat files does my phone download or upload and why?

Resolution: Please check => here <=

 

Oct 7, 2011 Question: How can I setup my Phone / Provisioning / Download / Upgrade / Update / Downgrade Software?
Resolution: Please check => here <=


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 2 of 4
Occasional Visitor

Re: Eevry time I changed the VVX310 settings and it reset to default settings automatically

Hi Steffen ,

 

Thanks for the reply

This is my phone details

Software patch : 5.2.2.0501

 

Phone model : Polycom VVX310

 

Call platform : Open SIP

 

Attached the log : In  case our company policy I replace all ip address and mac address to XXXXXXX

 

NOW I got new qustion :  Why everytime I updated the SIP server and Line :

Aways showed : Line unrigesterd on phone ?

 

I checked all the settings was same with our production server and the phone runs well . . But when I try to change the sip server to our test server the issue showed up .

 

 

 

 

 

 

Message 3 of 4
Polycom Employee & Community Manager

Re: Eevry time I changed the VVX310 settings and it reset to default settings automatically

Hello @LeoZhao ,

 

First of all, UC Software 5.2.2 is no longer supported and any testing should be done using UC Software 5.9.1 or 5.8.3.

 

Looking at the logs I see many errors:

0411151216|cfg  |*|00|Prm|provisional/XXXX-ininprov.cfg: Value "" for configuration parameter reg.1.callsPerLineKey is invalid, ignoring
0411151216|cfg  |*|00|Prm|provisional/64167fa681c3-ininprov.cfg: Value 0 for configuration parameter tcpIpApp.sntp.daylightSavings.start.month is too small, using 1, the minimum allowed
0411151216|cfg  |*|00|Prm|provisional/XXXXXXXXX-ininprov.cfg: Value 0 for configuration parameter tcpIpApp.sntp.daylightSavings.start.date is too small, using 1, the minimum allowed
0411151216|cfg  |*|00|Prm|provisional/XXXX-ininprov-ininprov.cfg: Value 0 for configuration parameter tcpIpApp.sntp.daylightSavings.start.dayOfWeek is too small, using 1, the minimum allowed
0411151216|cfg  |*|00|Prm|provisional/6XXninprov.cfg: Value 0 for configuration parameter tcpIpApp.sntp.daylightSavings.stop.month is too small, using 1, the minimum allowed
0411151216|cfg  |*|00|Prm|provisional/XXXXXXXXX-ininprov.cfg: Value 0 for configuration parameter tcpIpApp.sntp.daylightSavings.stop.date is too small, using 1, the minimum allowed
0411151216|cfg  |*|00|Prm|provisionalXXX-ininprov-ininprov.cfg: Value 0 for configuration parameter tcpIpApp.sntp.daylightSavings.stop.dayOfWeek is too small, using 1, the minimum allowed
0411151216|cfg  |*|00|Prm|provisional/XXXXXXXXXininprov.cfg: Value "" for configuration parameter voice.qualityMonitoring.collector.server.1.port is invalid, ignoring

In addition we would need a backup of the device as it is loading a lot of configuration:

 

000019.418|so   |*|00|Configuration files: server/cert/ca.cfg,provisional/64167fa681c3-ininprov.cfg,proxy/provisional.cfg,server/xic.cfg,phone1.cfg,sip.cfg
000019.418|so   |*|00|Configuration file "server/cert/ca.cfg" SHA1 digest: D88FDC1B7C45C97F3E84BEA41D59470D7CEEC539
000019.418|so   |*|00|Configuration file "provisional/64167fa681c3-ininprov.cfg" SHA1 digest: 3E534586EF6D702983C45FB8B83D8F4069FC0C9D
000019.418|so   |*|00|Configuration file "proxy/provisional.cfg" SHA1 digest: 7FAC6167BFBEE1CDA228ADD501DF8327C767ECE2
000019.418|so   |*|00|Configuration file "server/xic.cfg" SHA1 digest: FD26181AF7C81DC6548A26D71034671A4F7C32D0
000019.418|so   |*|00|Configuration file "phone1.cfg" SHA1 digest: 8A876324691020A23D0E77F84FCE2F06163F1310
000019.418|so   |*|00|Configuration file "sip.cfg" SHA1 digest: 8A876324691020A23D0E77F84FCE2F06163F1310

By looking at your credentials when you signed up for the Poly Community I can see you are working for a large organisation and I am quite sure we have a support agreement in place.

 

For anything we would need a backup:

 

Utilities > Phone Backup & Restore > Phone Backup > Phone Backup

 

I suggest you work with our support organisation in your region to get the correct level of support as this community is volunteers only and it does not follow any SLA or anything.

 

Mar 8, 2012 Question: What kind of support should I expect from the Community?
Clarification: Please check => here <=


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 4 of 4