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[FAQ] Adding a modified Background Image to a Phone

SteffenBaierUK
Polycom Employee & Community Manager

[FAQ] Adding a modified Background Image to a Phone

Detailed instructions can be found in the Custom Background Technical Bulletin 62473 => here <=

 

Phone Screen Size
VVX 250 business IP phone 320x240 pixels
VVX 300 series business media phones 208x104 pixels (Grayscale)
VVX 350 business IP phone 320x240 pixels
VVX 400 series business media 320x240 pixels
VVX 450 business IP phones 480x272 pixels
VVX 500 series business media phones 320x240 pixels
VVX 600 series business media phones 480x272 pixels
VVX 1500 business media phones 800x480 pixels
VVX Color Expansion Module 272x480 pixels
VVX EM50 expansion module 480 x 800
CX5500 480x272 pixels

 

The Admin Guide matching your Phone Software describes within the <bg> Section how to change the Background Images that come with the Phone Software from Factory.

 

Example for modern VVX phones:

 

<WEB bg.color.selection="2,1" bg.color.bm.1.name="FoggyLake.jpg"/>

 

 

The FoggyLake.jpg picture would be expected to be stored on the Provisioning Server.

 

Using a SoundPoint IP 450 we start by creating a configuration file (in this example called background.cfg) and we are changing the Sailboat256x116.jpg Option 2 as follows:

 

NewSailboat256x116.jpg

(attached as NewSailboat256x116.jpg)

 

The Configuration:

 

<?xml version="1.0" encoding="UTF-8" standalone="yes"?>
<!-- Application SIP Wolverine 3.3.4.0085 19-Dec-11 00:05 -->
<!-- Created 02-02-2012 14:52 -->
<POLYCOM>
	<bg bg.medRes.gray.bm.2.name="NewSailboat256x116.jpg" />
</POLYCOM>

 We are loading the new configuration (background.cfg) via the 000000000000.cfg or a individual <mac>.cfg:

 

CONFIG_FILES="background.cfg"

 

We can then via the Menu select the new Background Picture:

 

Backround_Logo_01.png

 

Backround_Logo_02.png

 

Backround_Logo_03.png

 

Backround_Logo_04.png

 

Backround_Logo_05.png

 

Backround_Logo_06.png

 

The Phone will then show the new Background:

 

Backround_Logo_x.png 

 

The Background Number "2" could be automatically chosen on Bootup if:

 

bg.medRes.gray.selection="3,2"

 would be added to the background.cfg

 

NOTE: Limitations for the filesize are described within the Admin Guide. Different Models require a different String other than the suggested above. 

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
1 REPLY 1
SteffenBaierUK
Polycom Employee & Community Manager

Re: [FAQ] Adding a modified Background Image to a Phone

 

Since UCS 4.0.0 a background picture can be added via the Web Browser.

 

Connect to the Phone via its IP address and select the Preference => Background option.

 

Background_01.png

 

Click on + Add a new Background Image

 

Background_02.png

 

You can now select the source for the Picture, this can either be a URL or a local Image

 

NOTE: Limitations for the filesize are described within the Admin Guide or in below table.

 

Background_03.png

or if an Expansion Module is attached:


New_BackGround_picture_01.jpg

 

 

Once the Picture has been selected it will be uploaded to a temporary space on the Phone.

 

Background_04.png

 

A =>  provisioning server <= is required for the phone to store the file and be able to re-load after a reboot.

 

The backround picture can be tested via the => captureScreen <= Option

New_BackGround_picture_03.jpg

 

Image Sizes:

 

Platform Width Height
VVX3x0 208 104
VVX4x0 320 240
VVX50x 320 240
VVX60x 480 272
VVX1500 800 480
VVX EM 272 480

 

Troubleshooting:

 

New_BackGround_picture_04.jpg

 

0621131937|res  |3|00|[ResQuotasC]: add2Quota - App 'background' Added: 42155 New Size (42155 bytes/1228800 bytes)
0621131937|res  |3|00|[ResQuotasC]: add2Quota - App 'background' Added: 33616 New Size (75771 bytes/1228800 bytes)
0
----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's