Plantronics + Polycom. Now together as Poly Logo

IP Phone VVX201 Dtmf?

Occasional Contributor

IP Phone VVX201 Dtmf?

Hi Guy,


Good day!


Need your help. How to enable/send key number in Polycom vvx 201 ip phone? 


May I know how to enable this. Im using UC Software Version


Thank you

Message 1 of 2
Polycom Employee & Community Manager

Re: IP Phone VVX201 Dtmf?

Hello Searching1,

welcome to the Polycom Community.


The Software you are using is no longer supported as we have released UC Software 5.5.2

The community's VoIP FAQ contains this post here:


Oct 7, 2011 Question: How can I setup my Phone / Provisioning / Download / Upgrade / Update / Downgrade Software?
Resolution: Please check => here <=


In addition DTMF is always automatically active. You may need to change the Payload type or the DTMF type but please check here:


Oct 7, 2011 Question: Phone unable to send DTMF to an IVR system or how to troubleshoot DTMF issues

Resolution: Please check => here <=

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 2