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Increasing Active line and Speed Dial configuration max

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Occasional Visitor

Increasing Active line and Speed Dial configuration max

Morning Everyone,

 

We just finished deploying VVX 600's with the color sidecars. Some users want to be able to edit their contacts from the web configuration tool but since we have a cap of 34 lines, they can't get anywhere near the amount of lines on their sidecar from the web tool.

 

Is there any way to have the phone see the sidecar on the web interface so it will increase the amount of lines assigned to it?

 

We're running SIP, not lync and we're on software version 5.5.0.20556

Message 1 of 4
3 REPLIES 3
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Polycom Employee & Community Manager

Re: Increasing Active line and Speed Dial configuration max

Hello @sjohnson,

welcome to the Polycom Community.

The Phone can handle a maximum of 34 registrations and/or 48 Line keys. This includes if a Expansion module is used or not.

 

I am unsure if you mean Buddy Watch / Busy Lamp Field and / or speed dials but there are not many options to do this via the Web.

 

Speed Dials cannot be added or configured via the Web Interface.

 

In addition UC Software 5.5.0 is no longer a supported version. Please use 5.7.0 or at least 5.6.1

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 4
Highlighted
Occasional Visitor

Re: Increasing Active line and Speed Dial configuration max

Steffen,

 

Thanks for the quick response. I was just giving the labelling as show on the website for the phone: 

https://gyazo.com/52cbddaa483fda4d13730d9dc95fe775

 

The problem I'm having is that the user wants to be able to change their speed dial buttons and insert numbers into the middle of the list. The website lets you reorganize the list with arrows, which is great but with the hard cap, it's quite limiting. Is there another user-friendly way to accomplish this task instead?

 

At the moment, I've just given him the config to edit and we're going to reupload it but once he needs to add a user in the middle of that list, he's going to have to change 30 to 31 and 31 to 32 and so on and so forth. Any recommendations would be fantastic.

Message 3 of 4
Polycom Employee & Community Manager

Re: Increasing Active line and Speed Dial configuration max

Hello @sjohnson,

No that is not the way to do this as this only add's BLF aka Busy Lamp Field extension aka monitor other users etc.

The community's VoIP FAQ contains this post here:

 

Nov 4, 2011 Question: How can I setup a Busy Lamp Field / BLF with an Digium Asterisk SIP Server?

Resolution: Please check => here <=

 

To archive what you want check here:

 

Jan 12, 2012 Question: Can I change / re-assign the appearance of  Line, BLF, Speed Dial and Presence Keys?

Resolution: Please check => here <=

 

and

 

Jun 17, 2015 Question:How can I add  a Speed Dial to the Phone?

Resolution: Please check => here <=

 

and

 

Oct 7, 2011 Question: What is the relevance of the 000000000000.cfg or <mac>.cfg?

Resolution: Please check => here <=


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 4