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Persistent Call Volume VVX 450

Earplug
Visitor

Persistent Call Volume VVX 450

I am using a VVX 450 with a Plantronics Bluetooth dongle and a Poly Voyager 8200

Using the parameter outlined here https://community.polycom.com/t5/VoIP-SIP-Phones/FAQ-How-can-set-the-Handset-Speaker-Headset-volume-... 

and 

https://knowledgebase-iframe.polycom.com/kb/viewdocument.do?noCount=true&externalId=17615&sliceId=1&... 

 

The Volume on the Handset and Speakerphone  remain the same and do not reset between calls.. The Headset resets after every call.  What am I missing?

Message 1 of 9
8 REPLIES 8
SteffenBaierUK
Polycom Employee & Community Manager

Re: Persistent Call Volume VVX 450

Hello @Earplug ,

 

Welcome to the Poly Community.


The currently used software version and a backup for a starter.


Best Regards

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 9
Earplug
Visitor

Re: Persistent Call Volume VVX 450

Phone Information
Phone ModelVVX 450
Part Number3111-48840-001 Rev:C
MAC Address64:16:7F:E8:FA:AA
IP ModeIPv4
IP Address10.0.1.3
UC Software Version5.8.2.4732
Updater Version5.9.6.10658
Message 3 of 9
SteffenBaierUK
Polycom Employee & Community Manager

Re: Persistent Call Volume VVX 450

Hello @Earplug ,

 

You still have not supplied the backup as requested so we have no way verifying what your configurations contain.

 

I tested this briefly with an 8200 and the USB dongle on a VVX 350 running a currently supported software 6.3.1 or a VVX 450 running 5.9.4.3247 with the following configuration:

<web voice.volume.persist.usbHeadset="1"/>

Once the Volume is adjusted it stays like this until the phone is rebooted.

 

If this fails, and no other community volunteer has any other ideas the next step would be to contact your Poly reseller.

 

Our records show this phone was sold via NETXUSA INC back in 12/8/2020 and they would be your Tier 1 support.

 

In order to raise a support ticket, you need to work with your Poly reseller as they may need to do this for you.

End Customers are usually unable to open a ticket directly with Poly support. Available End User Poly services offerings are detailed here


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 9
Earplug
Visitor

Re: Persistent Call Volume VVX 450

Steffen,

 

Thanks for your assistance.  I am not sure what you mean by "backup".  Is this a copy (export) of the configuration?

Message 5 of 9
SteffenBaierUK
Polycom Employee & Community Manager

Re: Persistent Call Volume VVX 450

Hello @Earplug 

 

we ask all users via the READ ME FIRST to check the community FAQ:

 

If applicable provide a backup of the phone in question
UC Software 4.0.0 or later via the Web Interface Utilities > Phone Backup & Restore > Phone Backup > Phone Backup

 

Best regards

 

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 6 of 9
Earplug
Visitor

Re: Persistent Call Volume VVX 450

Backup attached

SteffenBaierUK
Polycom Employee & Community Manager

Re: Persistent Call Volume VVX 450

Hello @Earplug ,

 

your backup clearly shows:

voice.volume.persist.usbHeadset="0"

 

Please check my original reply with the solution.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 8 of 9
Earplug
Visitor

Re: Persistent Call Volume VVX 450

After I sent the backup I checked it myself and found the same thing.  I have sent the info to my Provider to apply the settings.

 

Thanks for all your help.

Message 9 of 9