We have Polycom IP7000 is stuck at booting up and hanging up. It constantly shows the Polycom logo with red LED's. I tried to reset it with 1357 but nothing happens. The unit stays with the boot logo for hours and nothing is changing.
Is there anything i can do?
The MAC-adress/SN Number is below:
Serial No. Issue 64167F06887F Getting hang, Partially working sometime 64167F06786E Stuck on logo screen 64167F068726 Stuck on white screen 64167F067B20 Getting hang, Partially working sometime 64167F06A039 Stuck on white screen
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---------------- The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.
Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels. Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's