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Polycom Soundstation IP7000 - Toshiba - can't dial out

Visitor

Polycom Soundstation IP7000 - Toshiba - can't dial out

Hello -

We have just purchased a Polycom Soundstation IP7000 and we are trying to get it up and running.  We are able to make calls from extionsion to extionsion but when we go to call outside the company we get a busy signal.  The UC Software verision is 4.0.1.13681 and the BootROM Software version is 5.0.11.0282.  

 

Any help is much appreciated.

 

 

Message 1 of 7
6 REPLIES
Highlighted
Visitor

Re: Polycom Soundstation IP7000 - Toshiba - can't dial out

I forgot to add that I have checked our Digitmap and it seems to be correct:

 

9[2-9]11|0T|011xxx.T|9[0-1][2-9]xxxxxxxxx|9[2-9]xxxxxx|[2-9]xxxT|**x.T

Message 2 of 7
Polycom Employee & Community Manager

Re: Polycom Soundstation IP7000 - Toshiba - can't dial out

Hello @ALoken,

welcome to the Polycom Community.

 

First of all you are not using a currenlty supported version. UC Software 4.0.13 is the latest.

 

In addition the community's VoIP FAQ contains this post here:

Jan 19, 2012 Question: How to troubleshoot Polycom VoIP related Issues?

Resolution: Please check => here <=

 

and

 

Oct 7, 2011 Question: Phone unable to Dial a number when Off Hook or on 2nd Call in a Conference or Digitmap issues

Resolution: Please check => here <=

 

and

 

Oct 7, 2011 Question: How can I check out the Registration Status of my Phone?
Resolution: Please check => here <=


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
Message 3 of 7
Visitor

Re: Polycom Soundstation IP7000 - Toshiba - can't dial out

When I go to Check for Updates, the software update at Polycom Server is 4.0.1.13681.  Where else do I find updates at?

 

Also, I already checked all the links that you have posted and none of those solved my issue.  

 

Thanks

Message 4 of 7
Polycom Employee & Community Manager

Re: Polycom Soundstation IP7000 - Toshiba - can't dial out

Hello @ALoken,

The community's VoIP FAQ contains this post here:

Oct 7, 2011 Question: How can I setup my Phone / Provisioning / Download / Upgrade / Update / Downgrade Software?
Resolution: Please check => here <=

 

As you state none of them solve your issue I would expect at least some logs or some kind of configuration to be posted.

 

As you have not done that please open a ticket.


In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you.

End Customers are unable to open a ticket directly with Polycom support.

If this is some sort of an Internet discounter please post either your phone's MAC address or your Polycom devices serial so I can look up who would be able to support you. This may not be who you purchased the Polycom device from.

If the unit is no longer within warranty please be prepared to Pay Per Incident / PPI. This is all outlined in detail here

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
Message 5 of 7
Visitor

Re: Polycom Soundstation IP7000 - Toshiba - can't dial out

Sorry I am not new to this, I didn't realize I should post logs.  Any ways I am able to make outside calls, and the lines connect but there is sound.

Message 6 of 7
Polycom Employee & Community Manager

Re: Polycom Soundstation IP7000 - Toshiba - can't dial out

Hello @ALoken,

this is now a completely different error description as originally you claimed you could not make outside calls.

 

Again the FAQ should be consulted or if you struggle with this raise a support ticket.


In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you.

End Customers are unable to open a ticket directly with Polycom support.

If this is some sort of an Internet discounter please post either your phone's MAC address or your Polycom devices serial so I can look up who would be able to support you. This may not be who you purchased the Polycom device from.

If the unit is no longer within warranty please be prepared to Pay Per Incident / PPI. This is all outlined in detail here

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
Message 7 of 7