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Polycom Trio and H.323


Polycom Trio and H.323

Looking at the link below regarding the new H.323 feature I wonder if the Trio can be used standalone behind a Firewall using NAT to make H.323 calls to other VC's on the Internet?
And if a dedicated NAT IP is assigned can it also receive H.323 calls?
Or is it really required to have the Trio registered to a gatekeeper?
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Polycom Employee & Community Manager

Re: Polycom Trio and H.323

Hello ,


Welcome back to the Poly Community.

The linked post should be pretty clear:


  • The H.323 Feature is designed to be utilized in infrastructure environments which contain firewall traversal devices, such as(but not limited to):

  • H.460 is not supported

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 2