We've recently migrated from Nortel Phone to Polycom Phone, However, we noticed there's significant volume decrease even though we've set to Maximum call volume from keypad. The agent couldn't hear customer well, and hence bad Customer/Agent experience.
I understand the phones volume level are carefully adjusted to meet international levels and regulations and should therefore only be modified whilst consulting with Polycom support.
Is there any way for us to further increase the call volume by cfg file??
Not sure of the exact firmware version you are running since it is not mentioned in your post . All I can suggest from your post is to run the latest firmware .
Also , the audio codec being used needs to be checked . For example if you are using G729 then it will be compressed audio and hence the quality with differ for
G711 (uncompressed audio).
There is also a FAQ on the configuration file volume changes that you can test with => here <=
Hope this helps!
There's no problem with my Polycom Phone persistent volume setting. The agent is complaining it's still too soft even though we have it configured to max volume.
The Phone is running on 188.8.131.5256 firmware. Also, for the codec, we're using G711 a-law here in Asia Pacific.
I'm just wonder if there's any cfg file that I can modify to further allow the Polycom Phone Volume?