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Polycom VVX 500 – lost setting after phone reboot

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Occasional Contributor

Polycom VVX 500 – lost setting after phone reboot

I am a New Single Phone User with a bot more than a basic understanding of VOIP services/devices and without a Systems Administrator or IT Department. I have a Polycom VVX 500 connected to a POE injector connected to the internet.

 

I recently restored the device to default settings so that I could start fresh. I logged into the device to setup the device as it is far easier to see and type. As far as I know the phone worked as it should. However, a few days later I made another change and was either prompted to reboot the phone or I did so for an unknown reason. The phone still works, but the ring tones I uploaded do not.

 

1 - This may not seem like a big deal, but it is very annoying & I need to know why and how to fix it.

2 - Also, how do I (or can I) do a back-up so that should I need to restore the phone in the future I can just load the back?

 

Any comments, instructions or assistance would be appreciated.

 

   Phone Model: Polycom VVX 500

   Assembly: 3111-44500-001 Rev: A

   S/N: 0004f28af8b2

   Sip  Version: 5.7.0.11768

   PolyDSP Vino BCM11107  8.4.71007U

Message 1 of 5
4 REPLIES 4
Polycom Employee & Community Manager

Re: Polycom VVX 500 – lost setting after phone reboot

Hello @poly500 

 

Please be aware of the following when utilizing UCS 4.1.0 or later:

The use of Polycom UC Software versions 4.1.X (“Software”) requires the purchase of a separate Software license for every device that will use the Software in a LYNC / Skype for Business environment. You may not install, access, or use the Software in a LYNC / Skype for Business environment on more devices than are listed on your license until additional licenses have been purchased and authorized by Polycom. These licenses should be purchased from the same company from which you purchased the devices. You may operate devices against a LYNC / Skype for Business server for trial purposes for up to 30 days without purchasing a license. Use of the Software is subject to the terms and conditions of the End User License Agreement.

Polycom reserves the right to audit your deployment to verify that you have sufficient licenses to match the number of devices being used.

Information in regards to License Part Numbers can be found here

 

The phone you are using is a VVX500 purchased 29/08/2014 so it does not have the above-mentioned license.

 

Prior to any other things we would need you to purchase the relevant license.

 

Best Regards

 

Steffen Baier




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 2 of 5
Occasional Contributor

Re: Polycom VVX 500 – lost setting after phone reboot

I am not using LYNC / Skype for Business environment and I just got the phone.

Message 3 of 5
Polycom Employee & Community Manager

Re: Polycom VVX 500 – lost setting after phone reboot

Hello @poly500 ,

 

Why did you post in this section then? Should we move to the correct VoIP section instead?


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 4 of 5
Highlighted
Polycom Employee & Community Manager

Re: Polycom VVX 500 – lost setting after phone reboot

Hello @poly500 ,

The community contains individual sections dealing with the different products we offer Voice, Audio/Video, UC Infrastructure or Others .

Your post or the post you replied to was placed into an incorrect section and has therefore already been moved.


Please ensure you always check the FAQ's and/or utilize the community search before posting any new topics or follow up posts.

 

Oct 25, 2011 Question: How can I change my Ringtone or Ring in a special manner for a certain incoming call?

Resolution: Please check => here <=

 

From this FAQ:

 

  • However, these are stored in volatile memory so the files need to remain accessible if the phone needs to be rebooted.

 

How did you add these files?


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 5 of 5