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RealPresence Trio Visual+ Display Customization

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Occasional Visitor

RealPresence Trio Visual+ Display Customization

I'm aware that the background and display of the visual+ can be configured via the Trio using the mr.bg.* configuration.  However, I'd like to further configure the display of the visual+ by removing some of the default welcome text.

 

Specifically the display currently has 2 pieces of text:

"Welcome"

"For instructions on how to show content in this room, tap "Content" on the conference phone."

 

I've tried changing the corresponding mr.displaystring.*.values on the visual+ device which make reference to the strings above, with no luck.  

 

Is there a way I can get rid of this text?  

Message 1 of 4
3 REPLIES 3
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Polycom Employee & Community Manager

Re: RealPresence Trio Visual+ Display Customization

Hello dtan,

welcome to the Polycom Community.

This is currently not possible and I suggest looking out for VOIP-122760 in the next release.

 

I cannot comment on dates and times for this yet in public.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 4
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Occasional Contributor

Re: RealPresence Trio Visual+ Display Customization

We are currently running 5.4.5.9188 and I am wondering if the ability to remove this via the UCS server has been implemented. I have read through the Administrators guide (rp-trio-ag-5-4-5-aa.pdf) and do not see any configuration parameters that would give me the ability to remove the dreaded "Welcome    For instruction on how to show content..." text.

 

Did you find a way to remove it or has Polycom released a way to do it?

 

Thanks!

Message 3 of 4
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Polycom Employee & Community Manager

Re: RealPresence Trio Visual+ Display Customization

Hello Will,

welcome to the Polycom Community.

The community's VoIP FAQ contains this post here:

Mar 31, 2017 QuestionCustomize the Content Sharing Graphic on a Polycom RealPresence Trio?

Resolution:Please check => here <=


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 4