SOUNDPOINT IP335,POE

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Occasional Visitor

SOUNDPOINT IP335,POE

Hi,

we have SOUNDPOINT IP335,POE phone and its not started just power blinking (power on and off).

could you please help me.

Thanks,

Lakshminarayana

Message 1 of 7
6 REPLIES
Polycom Employee & Community Manager

Re: SOUNDPOINT IP335,POE

Hello @Cotelligent,

 

welcome to the Polycom Community.

Both the community's Must Read First and the community's FAQ reference the basic minimum information a new or follow up post should contain.

This ensures the questions having to be asked are limited and any new or follow up post contains the right amount of details to ensure any voluntary participant within the community does not spend additional time chasing basic information.

As a reminder the basic information asked for:

 

  • Provide the exact Software Version of your Phone
  • Provide the Phone Model
  • Provide the Call Platform (aka openSIP,Skype for Business Online, Skype for Business on Premise, Lync)
  • Additional Polycom Infrastructure (RPRM,PDMS or BToE)
  • If applicable provide a backup of the phone in question

UC Software 4.0.0 or later via the Web Interface Utilities > Phone Backup & Restore > Phone Backup > Phone Backup

  • If possible provide a Log and either attach them or use the Code Tag.Consult the Troubleshooting Section found within the FAQ if applicable
  • If possible provide the MAC Address or Serial of the device
  • Provide details if the issue is a day 1 issue or only happened after an upgrade or any other relevant details

 

 

Whilst providing some of these details may not directly impact any possible answer the community can provide, it does enable Polycom to have an overview of the current software used. In addition providing all details at the same time allow us to check logs or look up a potential support partners if an issue needs to come into support. It also enables us to verify the entitlement for using features.


Please ensure you always check the FAQ's and/or utilize the community search before posting any new topics or follow up post’s.

 

Is this using a PoE Switch or a Power Supply ? Did this ever work ?


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
Message 2 of 7
Occasional Visitor

Re: SOUNDPOINT IP335,POE

Hi,

Thanks for update and below are the details.

 

soundpoint ip 335
Assembly:2345-12375-001 Rev:b
Serial no:0004f24b3d9e

Lable :SIP
version:3.3.3.0069
p/n:3150-11530-333
file:sip.id

BootBlock:3.0.2.0024 (1237-001)
BootROM :4.3.1.0440

 

please find the attached screenshot for showing open page display only.

 

Thanks,

Lakshminarayana

Polycom Employee & Community Manager

Re: SOUNDPOINT IP335,POE

Hello @Cotelligent,

 

Again it is important to answer all questions asked if applicable. You have not told us the following:

 

  • Is this a new issue or has this happened at all times?
  • Is this phone powered via a power supply or via a PoE Switch

The 0004F24B3D9E SIPI335 was sold via BEETEL TELETECH LTD back in 29/03/2013 so we can only assume that this unit worked at some point.

 

As this unit is 5 years old it is no longer within warranty so please be prepared to Pay Per Incident / PPI. This is all outlined in detail here

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
Message 4 of 7
Occasional Visitor

Re: SOUNDPOINT IP335,POE

Hi,

 

  • Is this a new issue or has this happened at all times?
    • Ans:New Issue
  • Is this phone powered via a power supply or via a PoE Switch
    • Ans:we tried both but not working

Thanks,

Laks

Message 5 of 7
Polycom Employee & Community Manager

Re: SOUNDPOINT IP335,POE

Hello @Cotelligent,

 

As already stated the device is 5 1/2 years old so I assume this has worked at some point. If it does not boot any further than the shared picture then I assume the unit is defective.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
Message 6 of 7
Occasional Visitor

Re: SOUNDPOINT IP335,POE

Thanks for the updated.

 

Thanks,

lakshmi

Message 7 of 7