My office recently upgraded our phone system and we love the new system except the only issue is most of the staff has the VVX 300 series and cannot tell if someone is ringing them desk to desk or they are receiving an external call from outside clients/customers. Is there a way to change the ringer for external calls vs. intercom calls? Globally would be better, but even individually would be fine.
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Oct 25, 2011 Question: How can I change my Ringtone or Ring in a special manner for a certain incoming call?
Resolution: Please check => here <=
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Polycom Global Services
I definitely have had customers desiring this. While some of this would be dependent upon what kind of platform you're running the phones on and if you can set different alerts in the SIP header, etc.
A more simple way that I know will work is to just use the local Contacts on the phone, which allow for rintone specification. Even if you're deploying BLF, you could still set contacts that just wouldn't show on the phone. One of my previous clients wanted everyone to get the phone when the boss called, so they actually recorded a ringtone that said, "This is an important call for you. Please, pick it up." We built the URL for the ringtone into the phone, and voila! (don't get me started with all the weird practical jokes we play in the office using this functionality and remote provisioning)
For your "global" deployment I'd recommend generating the directory.xml files for the users, in which you can set ringtone. While I can't share it because of intellectual property rights, I use a macro-enabled Excel spreadsheet to generate the file(s) and then upload to the provisioning server.
Syntax for the [MAC]-direcory.xml would be:
I generally leave First/Last blank and just use the <lb> (label) field. I have left <sd> blank as presumably this user is already on a phone via BLF (set as desired). The <rt> parameter determines what tone is played. To determine the correct syntax, create a local contact on the phone exactly as desired, let the phone update its directory on the server, and note the values generated. On the phone itself you'll see the labelled ringtones, in the directory you can take note of the numerical value when building your directory files. If you're keeping all the directory files the same, to the best of my knowledge there is no issue if the user's extension is also referenced in the directory...
Oh, and to reference a custom ringtone via config, you will need to host the audio file. It also needs to be converted to the correct kind of .wav. That is addressed in separate posts.
Stick this somewhere in the phone's config and customize as necessary. saf.x sets Sampled Audio File; in this case I'm using the ringtone for line 1, but note in my particular setup my custom file at saf.2 is ringer 16
Hope this was at least somewhat helpful!