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Soundpoint IP 335 factory reset

Occasional Visitor

Soundpoint IP 335 factory reset

I am trying to factory reset a phone.  I have tried defauly password and <removed by a moderator> neither of which work.  What would be the next steps to reset these phones?

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Polycom Employee & Community Manager

Re: Soundpoint IP 335 factory reset

Hello @kcohick2231,

welcome to the Polycom Community.

We do not disclose within this official Polycom community how to reset the Phones if the Admin Password is lost.

Many of our partners utilize these phones and offer services so we cannot publicly disclose the procedure to do so.

If your phone is still able to connect to the Provisioning server please reset the password via the Device Parameters documented in the Admin Guide or here

The above is also stated in the Read First: Welcome to the Polycom VoIP Forum

If this is not possible please contact your Polycom reseller or the person you purchased the phone from.

We will remove any post replying to this that will publicly explain how to remove the password.

Best Regards

Steffen Baier

Polycom Global Services




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