Sounstation IP 6000 automatically adding area code on speakerphone calls

Occasional Visitor

Sounstation IP 6000 automatically adding area code on speakerphone calls

recently, we purchased a Polycom soundstation IP 6000 and had the phone installed by a licensed Polycom provider. The phone works for making and receiving calls however we have found a problem.

 

When a user tries to make a call by pressing the speakerphone button, they can only enter 7 digits. If the call is local, it will go through. But if it is not, the call does not go through. (Seems like somehow the local area code is being added automatically on the speakerphone button).

 

If the user dials the number first THEN hits the dial button, all is ok and they can call numbers that are not local to our exchange/area code.

 

This is an annoyance and we'd like to have the prepended area code removed but can't locate that feature in the programming in order to get it out of there.

 

Thanks in advance for any help!

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1 REPLY
Polycom Employee & Community Manager

Re: Sounstation IP 6000 automatically adding area code on speakerphone calls

Hello @Michael-Tech,

 

welcome to the Polycom Community.

Both the community's Must Read First and the community's FAQ reference the basic minimum information a new or follow up post should contain.

This ensures the questions having to be asked are limited and any new or follow up post contains the right amount of details to ensure any voluntary participant within the community does not spend additional time chasing basic information.

As a reminder the basic information asked for:

 

  • Provide the exact Software Version of your Phone
  • Provide the Phone Model
  • Provide the Call Platform (aka openSIP,Skype for Business Online, Skype for Business on Premise, Lync)
  • Additional Polycom Infrastructure (RPRM,PDMS or BToE)
  • If applicable provide a backup of the phone in question

UC Software 4.0.0 or later via the Web Interface Utilities > Phone Backup & Restore > Phone Backup > Phone Backup

  • If possible provide a Log and either attach them or use the Code Tag.Consult the Troubleshooting Section found within the FAQ if applicable
  • If possible provide the MAC Address or Serial of the device
  • Provide details if the issue is a day 1 issue or only happened after an upgrade or any other relevant details

 

 

Whilst providing some of these details may not directly impact any possible answer the community can provide, it does enable Polycom to have an overview of the current software used. In addition providing all details at the same time allow us to check logs or look up a potential support partners if an issue needs to come into support. It also enables us to verify the entitlement for using features.


Please ensure you always check the FAQ's and/or utilize the community search before posting any new topics or follow up post’s.

Oct 7, 2011 Question: Phone unable to Dial a number when Off Hook or on 2nd Call in a Conference or Digitmap issues

Resolution: Please check => here <=

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

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This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
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