Trio presentation and audio call

[sotiris]

Well,i am using my Trio paired with my mobile's bluetooth and i can make/receive calls.

Also i have paired the device with the collaboration kit,for presentation and video calls.

So,while i am in a local presentation (either USB or using pano app) and everything works fine,i try to make an external call from my mobile(using trio's bluetooth) and when this happens the presentation stops.

Can these two features work simultaneously?

Trio is running 5.7.x version

Thank you in advance.

Regards,

[SteffenBaierUK]

Hello @sotiris,

welcome back to the Polycom Community.

Both the community's Must Read First and the community's FAQ reference the basic minimum information a new or follow up post should contain.

This ensures the questions having to be asked are limited and any new or follow up post contains the right amount of details to ensure any voluntary participant within the community does not spend additional time chasing basic information.

As a reminder the basic information asked for:

• Provide the exact Software Version of your Phone
• Provide the Phone Model
• Provide the Call Platform (aka openSIP,Skype for Business Online, Skype for Business on Premise, Lync)
• Additional Polycom Infrastructure (RPRM,PDMS or BToE)
• If applicable provide a backup of the phone in question

UC Software 4.0.0 or later via the Web Interface Utilities > Phone Backup & Restore > Phone Backup > Phone Backup

• If possible provide a Log and either attach them or use the Code Tag.Consult the Troubleshooting Section found within the FAQ if applicable
• If possible provide the MAC Address or Serial of the device
• Provide details if the issue is a day 1 issue or only happened after an upgrade or any other relevant details

Whilst providing some of these details may not directly impact any possible answer the community can provide, it does enable Polycom to have an overview of the current software used. In addition other details allow us to check logs or look up a potential support partners if an issue needs to come into support. It also enables us to verify the entitlement for using features.

A quick test with my own Trio running 5.7.2 Rev AB linked with a GroupSeries aka VisualPro sharing via the USB cable using People & Content and making a phone call using an Bluetooth paired iPhone does not stop the sharing.

In my brief test my Trio was registered also to Skype for Business

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

[philliplyle]

Have you tried placing the call and then re-sharing your content?  I suspect it will work.

[sotiris]

@philliplyle

it does not work when using bluetooth,it works only when i call from Trio's second line which is registered to my IP-PBX

@SteffenBaier

Firmware version:5.7.2.3205

Model:Real Presence Trio 8800

Platform:Skype for business online and as second line to IP-PBX

i have tried both pano app and usb and it does not work,to my scenario i am using visual+ not visualpro.

While i use bluetooth and make a call and try to share content the call drops.

If i start my presentation and then make the call,the presentation stops.

[SteffenBaierUK]

Hello @sotiris,

again it is really important to provide the minimum required information when posting the first time as adding details to the story does not make it easier to troubleshoot.

• I tried just now with a Hybrid Registration whilst presenting using the PANO application via IP and making a Bluetooth call via an iPhone and the content stayed.

As you have not provided the minimum detail and as this is going into support territory please open a ticket.

In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you.

End Customers are unable to open a ticket directly with Polycom support.

If this is some sort of an Internet discounter providing your MAC address or your Polycom devices serial will enable us to look up who would be able to support you. This may not be who you purchased the Polycom device from.

If the unit is no longer within warranty please be prepared to Pay Per Incident / PPI. This is all outlined in detail here

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

[sotiris]

Hello again,

I have already contacted Polycom support.

Thank you both for your help.

Regards,