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Turning Off Off the Hook Dialing

SOLVED
craig.taylor
Occasional Contributor

Turning Off Off the Hook Dialing

Our Polycom is running firmware version 5.5.4.2255 and it is a trio 8800. We have line 1 configured for Skype for Business and line 2 configured to connect to our Mitel phone system. When someone dials an ourside line from the Mitel line key they have to prefix the number with a star, but because the Mitel line key is configured for off the hook dialling it removes the star for some reason, so the external call always fails. If use the dial a number button this works fine as you have to use the call button after dialling the external number.

 

Is it possible to disable off the hook dialling for line 2?

Message 1 of 4
1 ACCEPTED SOLUTION

Accepted Solutions
SteffenBaierUK
Polycom Employee & Community Manager

Re: Turning Off Off the Hook Dialing

Hello @craig.taylor,

welcome to the Polycom Community.

The community's VoIP FAQ contains this post here:

Oct 7, 2011 Question: Phone unable to Dial a number when Off Hook or on 2nd Call in a Conference or Digitmap issues

Resolution: Please check => here <=


Did you check the logs what is actually passed to the server ?


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 3 of 4
3 REPLIES 3
craig.taylor
Occasional Contributor

Re: Turning Off Off the Hook Dialing

Hi, is this possible, or can we hide the line key somehow?

Message 2 of 4
SteffenBaierUK
Polycom Employee & Community Manager

Re: Turning Off Off the Hook Dialing

Hello @craig.taylor,

welcome to the Polycom Community.

The community's VoIP FAQ contains this post here:

Oct 7, 2011 Question: Phone unable to Dial a number when Off Hook or on 2nd Call in a Conference or Digitmap issues

Resolution: Please check => here <=


Did you check the logs what is actually passed to the server ?


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 3 of 4
craig.taylor
Occasional Contributor

Re: Turning Off Off the Hook Dialing

Ammended the digitmap that was applied to the line resolved the issue.

 

x.T|*999|*0xxxxxxxxxx|*0xxxxxxxxxxx|[2-9]xxxxx|[2-9]xxx|*00xxx.T

Message 4 of 4