We have a user who's been getting multiple phantom SIP calls (SIPVICIOUS 100) every night from her VVX 411 phone. I checked online and found the SIP validation configuration line (See below) from Polycom and tried implementing it but the issue still persists.
<voIpProt> <voIpProt.SIP voIpProt.SIP.useInactiveHold="1" voIpProt.SIP.useRFC2543hold="0" voIpProt.SIP.useRFC3264HoldOnly="1" voIpProt.SIP.useSendonlyHold="0" voIpProt.SIP.requestValidation voIpProt.SIP.requestValidation.1.method="source" voIpProt.SIP.requestValidation.1.request="INVITE" > </voIpProt>
Any logs we can collect for further troubleshooting? Or any other configuration lines that can fix the issue?
Hello @samsing90 ,
Welcome to the Poly Community.
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As a reminder the basic information asked for:
UC Software 4.0.0 or later via the Web Interface Utilities > Phone Backup & Restore > Phone Backup > Phone Backup. Please rename into .TXT or Zip the file to attach.
Since UC Software 5.9.0 simply provide this via the Web Interface Diagnostics > Download Support Information Package
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Jan 19, 2012 Question: How to troubleshoot Polycom VoIP related Issues?
Resolution: Please check => here <=
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