Plantronics + Polycom. Now together as Poly Logo

VVX300 to phone port

WolfR1der
Occasional Visitor

VVX300 to phone port

I believe this is an RJ9 port. I have a headset that is clearly an RJ45 port and I assume that if I can find an RJ9 to RJ45 cable this will work fine. Can anyone confirm this please?

Message 1 of 5
4 REPLIES 4
SteffenBaierUK
Polycom Employee & Community Manager

Re: VVX300 to phone port

Hello @WolfR1der,

welcome to the Polycom Community.

The community's VoIP FAQ contains this post here:

Oct 19, 2011 Question: What type of Headset's and cables are compatible with my Phone?

Resolution: Please check => here <=


The above is only a guideline as it is impossible for us to test every headset. Many headset manufacturers offer the right RJ9 adapter so you can connect this to a Polycom phone.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 5
WolfR1der
Occasional Visitor

Re: VVX300 to phone port

I've already bought the headset and it's sitting on my desk so looking at a list of what's compatible isn't an option. I've got it plugged into my PC via USB and using the Vonage Desktop app but it would be nice if I didn't need the app and could just use my phone.

 

So what I'm understanding is that I just have to try out an RJ9 to RJ45 adapter and hope it works?

Message 3 of 5
Aaronharr@me.com
Occasional Visitor

Re: VVX300 to phone port

It’s weird, I hooked a regular cordless phone up to my VVX 310 and used the. Cord to the hard set, and connected it to the cordless base and then to the headset jack in the back on the phone, I had to turn all the volumes all the way up and have the phone on headset mode (flashing) but it actually does work, I just can’t call thru the cordless which kinda sucks, but oh well.
Message 4 of 5
SteffenBaierUK
Polycom Employee & Community Manager

Re: VVX300 to phone port

Hello Aaronharr@me.com,

welcome to the Polycom Community.

This would never work as a handset or headset port never delivers the same signal as a PSTN line.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 5 of 5