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can someone help to disable URL-Dialing (feature.urlDialing.enabled="0")

Occasional Contributor

can someone help to disable URL-Dialing (feature.urlDialing.enabled="0")

URL-Dialing feature.urlDialing.enabled="0"

  i found this way but can't  found the plcae where i can do it 

Polycom Employee & Community Manager

Re: can someone help to disable URL-Dialing (feature.urlDialing.enabled="0")

Hello @Tigran,


welcome to the Polycom Community.

Both the community's Must Read First and the community's FAQ reference the basic minimum information a new or follow up post should contain.

This ensures the questions having to be asked are limited and any new or follow up post contains the right amount of details to ensure any voluntary participant within the community does not spend additional time chasing basic information.

As a reminder the basic information asked for:


  • Provide the exact Software Version of your Phone
  • Provide the Phone Model
  • Provide the Call Platform (aka openSIP,Skype for Business Online, Skype for Business on Premise, Lync)
  • Additional Polycom Infrastructure (RPRM,PDMS or BToE)
  • If applicable provide a backup of the phone in question

UC Software 4.0.0 or later via the Web Interface Utilities > Phone Backup & Restore > Phone Backup > Phone Backup. Please rename into .TXT or Zip the file to attach.
Since UC Software 5.9.0 simply provide this via the Web Interface Diagnostics > Download Support Information Package

  • If possible provide a Log and either attach them or use the Code Tag.Consult the Troubleshooting Section found within the FAQ if applicable
  • If possible provide the MAC Address or Serial of the device
  • Provide details for example if the issue is a day 1 issue or only happened after an upgrade or any other relevant details


Whilst providing some of these details may not directly impact any possible answer the community can provide, it does enable Polycom to have an overview of the current software used. In addition providing all details at the same time allow us to check logs or look up a potential support partners if an issue needs to come into support. It also enables us to verify the entitlement for using features.


Please ensure you always check the FAQ's and/or utilize the community search before posting any new topics or follow up post’s.

Trying the community search finds the following results => here <=


Checking the VoIP FAQ finds this:


Dec 06, 2017 Question: How can I disable URL:Dialing?

Resolution: Please download => this <= and unzip and import via the Web Interface

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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Message 2 of 3

Re: can someone help to disable URL-Dialing (feature.urlDialing.enabled=&quot;0&quot;)

Hi, Tigran.


the basic syntax could be something like this:

<feature feature.urlDialing.enabled="0" />


If you have a "features" section you could add it in there. Depending on what kind of switch and filename structure you use, it should either go in a "features.cfg" or if you have something like phone[mac].cfg put it in there towards the top using the exact code I put above.


I deploy this all the time because we don't support the URL dialing, and removing makes the Transfer type choice into a binary toggle during the transfer.


Good luck! (oh, and to speak to your picture, disabling this doesn't just disable outbound calls in URL format, it will also fix what you're seeing on some inbound calls.)

Message 3 of 3