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ftpserver for soundpoint 320/321

SOLVED
deheugden
Occasional Contributor

ftpserver for soundpoint 320/321

Guys,

 

i would like to create a ftpserver for my phones. I need them to update the software.

Can someone point me to the right info about creating an ftpserver(filezilla?) for the 320/321 and how i can update the software from the phone?

 

Many thansk,

 

Johan

Message 1 of 5
1 ACCEPTED SOLUTION

Accepted Solutions
SteffenBaierUK
Polycom Employee & Community Manager

Re: ftpserver for soundpoint 320/321

Hello,

 

this is most likely caused by the Windows or any other Firewall in your network as there needs to be an exception for Port 21/20 and possibly for the Filezilla Server executable.

 

This is not an issue of the Phone but a network / PC related issue.

 

For further support please contact your Polycom Reseller.

 

Best Regards

 

Steffen Baier

 

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 4 of 5
4 REPLIES 4
SteffenBaierUK
Polycom Employee & Community Manager

Re: ftpserver for soundpoint 320/321

Hello Johan,

 

welcome to the Polycom Community.

 

We encourage all users to read the Welcome Post, the FAQ and use the Forum Search.

The answer to your query can be found => here <=

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 5
deheugden
Occasional Contributor

Re: ftpserver for soundpoint 320/321

many thanks for the reply.

Sadley enoguh(for me) it didnt work. Despite the fact that my phone is pointing to my filezilla server, its still not updating and i am still getting the same error.

 

is their anything else i can do?

Message 3 of 5
SteffenBaierUK
Polycom Employee & Community Manager

Re: ftpserver for soundpoint 320/321

Hello,

 

this is most likely caused by the Windows or any other Firewall in your network as there needs to be an exception for Port 21/20 and possibly for the Filezilla Server executable.

 

This is not an issue of the Phone but a network / PC related issue.

 

For further support please contact your Polycom Reseller.

 

Best Regards

 

Steffen Baier

 

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 4 of 5
deheugden
Occasional Contributor

Re: ftpserver for soundpoint 320/321

indeed, its the windows firewall(how could i forget that)

 

now i am also getting a could not connect to boot server notification, this happens before i get the application notification

Message 5 of 5