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vvx311 - does it HAVE to HAVE a provisioning server or can the basics be done manually

Occasional Visitor

vvx311 - does it HAVE to HAVE a provisioning server or can the basics be done manually

Hi,

 

Trying to quickly see if I can get a vvx311 and soundstation to connect to a talktalk provided mitel cloud service. talktalk refuse to provide support for non mitel equiment but did provide

  • sip username,
  • sip password,
  • extension
  • sip server address.

Can if just enter this info via the phone admin website or do I have to configure a provisioning server?

Message 1 of 4
3 REPLIES 3
Polycom Employee & Community Manager

Re: vvx311 - does it HAVE to HAVE a provisioning server or can the basics be done manually

Hello @ferg22 ,

 

welcome to the Poly Community.

 

Oct 7, 2011 Question: Can I register or is my Polycom Phone compatible with a “XYZ” SIP Server?

Resolution: Please check => here <=

 

and

 

Oct 7, 2011 Question: Do I always need a Provisioning Server or can I configure a Phone via the Web Interface or via the Phone Gui?
Resolution: Please check => here <=

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 2 of 4
Occasional Visitor

Re: vvx311 - does it HAVE to HAVE a provisioning server or can the basics be done manually

Thanks for the response. The articles were rather general however I took them to mean I did not have to have a provisioning server.

 

The article https://community.polycom.com/t5/VoIP-SIP-Phones/FAQ-Can-I-register-my-Polycom-Phone-with-a-XYZ-SIP-... is incomplete in that I was left guessing what to do with the sip server address I had been given by talktalk. It is also a bad example as the address or ext and the user-id example values are the same.

 

Playing around with the soundstation ip 6000 I tried again and agin but could not get the thing to work. I have dial tone but any number dialed results in the number unobtainable tones. The log is as follows.

 <pre>
       0509195526|app1 |*|03|Manual Reboot
        0509195526|so   |*|03|SoNcasC::procMsg: Client service shutdown complete
        0509195526|wdog |*|03|Watchdog Expired: tSup
        000011.799|log  |*|03|---------- Initial log entry ----------
        000011.799|so   |*|03|Platform: Model=SoundStation IP 6000, Assembly=3111-15600-001 Rev=U Region=
        000011.799|so   |*|03|Platform: Interface    eth0 MAC=0004f2f884f2
        000011.800|so   |*|03|Platform: BootBlock=3.0.2.0024 (15600-001) 30-Nov-10 15:05
        000011.800|so   |*|03|Platform: BootL1=Standalone.0008 26-Feb-08 14:11:56
        000011.801|so   |*|03|Platform: Updater=5.0.12.0033 05-May-17 12:30
        000011.801|so   |*|03|Application, main: Label=SIP, Version=Mink 4.0.14.0987 23-Jul-18 04:22
        000011.801|so   |*|03|Application, main: P/N=3150-11530-409
        000011.801|rdisk|*|03|RAM disk created, size: 8,388,608 bytes
        000011.801|ocsp |*|03|O.C.S.P. Enabled = 0
        000011.833|cfg  |*|03|RT|Network eth0 link went up
        000011.833|cfg  |*|03|RT|cfgRtNetInterfaceUpdate: Network not initialized
        000012.268|so   |*|03|Configuration files: 000000000000_profile.cfg
        000012.268|so   |*|03|Configuration file "000000000000_profile.cfg" SHA1 digest: A618F0C579EC37196B4EDE0155871F1C49296DBC
        000012.270|log  |*|03|Log render level set to 1
        000012.569|so   |*|03|System Info Reports:
        000012.569|so   |*|03|	CPU is pnx1500/TM3260, rev 1 running at 300MHz with memory at 199MHz.
        000012.569|so   |*|03|	CAS latency (dram): 0x133; CAS latency (proc): 0x6; refresh rate: 0x616
        000012.569|so   |*|03|	Board is identified as PLCM PNX1500 Mirage (ID 0x1005fb2c):
        000012.569|so   |*|03|	DRAM_LO: 0x40000000.  DRAM_HI: 0x44000000.  C_LIMIT: 0x43ff0000.
        000012.569|so   |*|03|	APERT1_LO: 0x1c000000.  APERT1_HI: 0x20000000.
        000012.569|so   |*|03|	PCSW: 0x20000e02
        000012.569|so   |*|03|	Application built in ASSERT mode.
        000012.569|so   |*|03|  NOR flash detected is 14
        000012.594|ssps |*|03|Application, comp. 1: Label=PolyDSP PNX1500 Mem1 FS2, Version=6.2.0.0118 23-Jan-13 16:01
        000012.594|ssps |*|03|Application, comp. 1: P/N=3150-11580-620.
        000012.663|so   |5|03|soCoreAudio compiledOffsetsApply error: unrecognized verAudio 11 for headset
        000012.774|so   |*|03|Using TCP IP Media Port, configured initial RTP port 2222
        000012.794|ssps |5|03|sspsHdiMsgProc: id=210 (SspsHdiMsgDtHAck), len=12, seq=23, req=24, extra=-1, extraRep=-2, resType=3, desc=3147.
        000012.814|ssps |5|03|sspsHdiMsgProc: id=210 (SspsHdiMsgDtHAck), len=12, seq=26, req=27, extra=-1, extraRep=-2, resType=3, desc=3148.
        000012.814|ssps |5|03|sspsHdiMsgProc: id=210 (SspsHdiMsgDtHAck), len=12, seq=32, req=33, extra=-1, extraRep=-2, resType=3, desc=3147.
        000012.834|ssps |5|03|sspsHdiMsgProc: id=210 (SspsHdiMsgDtHAck), len=12, seq=35, req=36, extra=-1, extraRep=-2, resType=3, desc=3148.
        000012.834|ssps |5|03|sspsHdiMsgProc: id=210 (SspsHdiMsgDtHAck), len=12, seq=39, req=40, extra=-1, extraRep=-2, resType=3, desc=3147.
        000012.984|app1 |4|03|StatusBar is disabled
        000012.985|app1 |4|03|mb.main.home parameter is empty
        000013.023|ldap |4|03|cDynamicData::cDynamicData:cDynamicData:Failed
        000013.491|app1 |4|03|[AppUserLoginC::Init]:flushing user cache file failed
        000013.732|utilm|4|03|uBLFCompressed: File /ffs0/local/local-directory_xml.zzz does not exist or is empty
        000013.732|cfg  |4|03|Edit|Error 0x2 loading local cfg /ffs0/local/local-directory_xml.zzz
        000025.869|cfg  |*|03|RT|cfgRtNetInterfaceUpdate: Network not initialized
        000030.359|cfg  |*|03|RT|Do not do DHCP VLAN Discovery.
        000108.629|cfg  |*|03|RT|   Phone IP address is 192.168.1.9.
        000108.629|cfg  |*|03|RT|   Subnet mask is 255.255.255.0.
        000108.629|cfg  |*|03|RT|   Gateway address is 192.168.1.1.
        000108.629|cfg  |*|03|RT|   DNS server is 8.8.8.8.
        000108.629|cfg  |*|03|RT|   DNS alternate server is 168.95.1.2.
        000108.629|cfg  |*|03|RT|   DNS domain is netgear.
        000108.629|dns  |*|03|DNS resolver servers are '8.8.8.8' '168.95.1.2'
        000108.629|dns  |*|03|DNS resolver search domain is 'netgear'
        000108.629|cfg  |*|03|RT|Primary IP changed to 192.168.1.9 subnet mask 255.255.255.0
        000108.629|cfg  |*|03|RT|cfgRtNetInterfaceUpdate: bfeng -- calling network status callback
        000108.631|so   |*|03|Network initialized. Starting network tasks.
        000108.631|log  |*|03|Install file upload callback for 'so'

        000108.643|app1 |*|03|Ctx [0] Registered [false]
        000108.645|app1 |5|03|Corporate directory instance does not exists.
        000108.666|copy |4|03|Configuration of URL failed
        000108.667|utilm|4|03|uBLFCompressed: File /ffs0/local/local-directory_xml.zzz does not exist or is empty
        000108.667|cfg  |4|03|Edit|Error 0x2 loading local cfg /ffs0/local/local-directory_xml.zzz
        000108.668|copy |4|03|Configuration of URL failed
        000108.669|utilm|4|03|uBLFCompressed: File /ffs0/local/local-directory_xml.zzz does not exist or is empty
        000108.669|cfg  |4|03|Edit|Error 0x2 loading local cfg /ffs0/local/local-directory_xml.zzz
        000108.721|sip  |4|03|NAPTR query for host 'allmbgs.hosteduc.co.uk' returned no results
        0509195711|sip  |*|03|Fast Boot Measurement Point: Ready for Call, uptime: 69.049 sec.
        0509195711|copy |*|03|Server 'downloads.polycom.com' said 'voice/software/UC_Software_4_0_14_release_sig_split/3111-15600-001.updater.ld' is not present
        0509195711|cfg  |*|03|Prov|Starting to update 
        0509195711|sip  |4|03|Registration failed User: 134*3, Error Code:480 Temporarily not available
        0509195711|copy |*|03|Server 'downloads.polycom.com' said 'voice/software/UC_Software_4_0_14_release_sig_split/updater.ld' is not present
        0509195711|cfg  |*|03|Prov|Starting to update 
        0509195711|cfg  |*|03|Prov|Starting to update 
        0509195712|copy |4|03|Configuration of URL failed
        0509195712|copy |4|03|Configuration of URL failed
        0509195712|cfg  |4|03|Prov|Download of master configuration file failed
        0509195712|cfg  |4|03|Prov|Trying to boot from existing configuration
        0509195712|cfg  |4|03|Prov|Not setting device parameters since configuration was not updated.
        0509195712|cfg  |*|03|Prov|Finished updating configuration
        0509195712|copy |4|03|Configuration of URL failed
        0509195712|log  |4|03|UtilLogC::uploadFifoLog: upload error. protocol 0 result = 8
        0509195712|copy |4|03|Configuration of URL failed
        0509195712|log  |4|03|UtilLogC::uploadFifoLog: upload error. protocol 0 result = 8
</pre>

 

 

Message 3 of 4
Polycom Employee & Community Manager

Re: vvx311 - does it HAVE to HAVE a provisioning server or can the basics be done manually

Hello @ferg22 ,

 

welcome back to the Poly Community.


You could always post a perfect FAQ here so we could copy or link this to the original one provided by myself.

 

From your Log:

 

        000108.721|sip  |4|03|NAPTR query for host 'allmbgs.hosteduc.co.uk' returned no results

and

 

        0509195711|sip  |4|03|Registration failed User: 134*3, Error Code:480 Temporarily not available

 

I assume your SIP server is incorrect or cannot be reached.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 4 of 4