Plantronics + Polycom. Now together as Poly Logo

Provisioning order of precedence

Occasional Contributor

Provisioning order of precedence

With the various means of provisioning VVX and Trio endpoints, can you highlight the order of priority in which the endpoints give to the mulitiple methods?  Also, is their a way to determine what method was used to set the various configuration variables that are not at default? (IE:  if I want to see what MS is setting via SIP in-band provisioning)


From previous post I believe the order to be:

1) Phone local

2) Web

3) Provisioning server

4) SIP in-band provisioning (from Microsoft)


When viewing locally on a phone settings -> staus -> platform -> configuration.   MR is also listed,  I am not certain what this is referring too and the order it would fall in priority.



Message 1 of 2
Polycom Employee & Community Manager

Re: Provisioning order of precedence

Hello @rnac9i,

welcome to the Polycom Community.

It is always useful to include the currently used UC Software version as issues experienced or a question asked may already be addressed in a newer release.

This also allows yourself and others to check against current software release notes, Administrator Guides or FAQ post’s.

The above is also stated in the "Must Read First" and is the absolute minimum requirement every new post should include. .

In addition providing us with this basic information gives Polycom an idea what Software Versions are used in the field and avoids wasting time trying to troubleshoot issues which have already been addressed.

Therefore the Polycom VoIP FAQ contains this post here:

Question: How can I find out my SIP or UC Software Version of my Phone?
Resolution: Please check here


To answer your actual question your understanding is nearly correct appart from the Microsoft part as Microsoft overules most.


Microsoft itself does not send to many parameters inband and some of it can be prevented as exaplained => here <=


This involves Software and and FTP provisioning etc.


The quickest way to check this is simply by looking at a backup.


Utilities > Phone Backup & Restore > Phone Backup > Phone Backup


    Anything provisioned from a Server

    Anything done manually on a phone including the certificate via LDAP if used with a Skype for Business setup

    Inbound provisioning from Skype for Business

  • <WEB
    Changes made via the web interface including the import of configuration files


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 2