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Skype for Business lock policy options for VVX devices

Occasional Visitor

Skype for Business lock policy options for VVX devices

Currently some VVX devices can make and receive calls while the VVX device is locked and others can receive calls but are unable to make calls without unlocking their phones first. Users sign into the VVX's via the user credential method.


How can I set VVX devices to allow users to make and receive calls while the phone is locked ?


From what I have read this is not a Skype for Business setting, only the settings of lock codes requirments like length, complexity, ect are set from Skype.  I have found that from the phone you can outright disable the use of lock codes or create a small list of a few number people can dial without unlocking but i want to set it so you can call any number without unlocking. 

We have multiple VVX 400s, 411s, 501s, & 601s running SW ver 

Message 1 of 3
Polycom Employee & Community Manager

Re: Skype for Business lock policy options for VVX devices

Hello @JackH,

welcome to the Polycom Community.


Which type of Phone lock are you using?

The community's VoIP FAQ contains this post here:

Apr 23, 2013 Question: How can I lock my phone?

Resolution: Please check => here <=


or the S4B FAQ


Jun 02, 2016 Question:How can I disable the LYNC / Skype lock Policies for Polycom phones?

Resolution: Please check => here <= 


The Policy is controlled by the S4B server so I would advise to compare these.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 3
Occasional Visitor

Re: Skype for Business lock policy options for VVX devices

What we have looks like the SfB lock.  


We dont have any per user setting changes for SfB policys about the lock so when some people can make outgoing calls while locked and others cannot make called while locked I thought it was a phone setting. 

Message 3 of 3