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Trio Visual + lag when VBSS content on a meeting

Occasional Contributor

Trio Visual + lag when VBSS content on a meeting



I recently update my Polycom Trio Visual + to the latest version because I had important lag sharing content in a meeting Skype For Business.


When there is nobody in the meeting, the content is fluide but when there are people connected to the meeting, the content at the exit of Visual + box generates la lag.


I send you the log.


Thanks for you help.

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Polycom Employee & Community Manager

Re: Trio Visual + lag when VBSS content on a meeting

Hello @User2018,

Stating the latest software does not help others when finding this post in days, weeks, months or years to come as they do not know what software mentioned was current at the time of writing.

Please therefore always post the exact complete build id.

Therefore the Polycom VoIP FAQ contains this post here:

Question: How can I find out my SIP or UC Software Version of my Phone?
Resolution: Please check here


In regards of your issue do you see the following when this happens?


  • Content session switched to legacy RDP mode

If yes then this is working as designed as we downgrade from VBSS to RDP mode if one of the participants can only do RDP.


If this is not the case you should work with Arrow ECS who sold this unit back in 28/01/2016. They are your tier 1 support and can open a ticket for you.


As this unit is out of warranty you will have to pay PPI / Pay per Incident.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 2