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vvx600 Skype for business web sign-in won't stay logged in more than 24 hours

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Occasional Advisor

vvx600 Skype for business web sign-in won't stay logged in more than 24 hours

I have to use web sign-in for my vvx600 because I have multi-factor auth set up on my Microsoft account (app passwords, regular user/pass don't work - the only way I can sign in at all is web sign-in). The problem is that I have to re-sign in every single day. I am piloting this looking to roll out to the entire company, but this is a non-starter if users have to sign in every day. 

 

I have turned off all of the timeout/auto logout options I can see. I have configured such both through the web interface and through Powershell. 

 

Any tips?

 

https://login.windows.net/common/oauth2/authorize
https://webdir0a.online.lync.com/WebTicket/WebTicketService.svc/OAuth
https://webdir0a.online.lync.com/WebTicket/WebTicketService.svc
https://login.windows.net/common/oauth2/authorize
http://nexus.microsoftonline-
0508092042|auth |4|00|AuthSvc SOAuth2Error, BaseEventInit restart[0] SfbTokenFetchMethod[3] 
0508092042|auth |2|00|S/E(sSOAuth2Error,kBaseEventInit),rO(4)
0508092042|auth |3|00|kEOAuth2OAuth2Start:Event(4) not found in Transition Table for state sSOAuth2Error
0508092042|auth |2|00|<\SM>(305)AuthServiceOAuthStateMachine(0x445f54b8):Ctx((513),(4),Ticks(0))
0508092042|auth |2|00|Silent Indication, CallerService(AuthServiceCallerSnooper)
0508092042|auth |2|00|Policy Dest:(201)AuthServicePolicyServiceKey:(106)AuthServiceOAuthMsgKey:(206)AuthSvcAOServiceReplyKey
Caller Service(143)AuthServiceCallerSnooper:IndicationCode(0)
,TransactionID(110363389)
0508092042|auth |2|00|Response(-1)auth,(106)AuthServiceOAuthMsgKey,(-1)lyncStatus,(14),(Expiry,TransactionId,Time,Type):(-1,110363389,1525785642,1)IndicationCode:(0)
0508092042|auth |2|00|Policy Dest:(203)AuthServicePolicyFsmKey:(106)AuthServiceOAuthMsgKey:(215)AuthSvcAOFsmReplyKey
Caller Service(-1):IndicationCode(400)Failed to Get oAuth Token
,TransactionID(110363389)
0508092042|auth |2|00|Silent Indication, CallerService(AuthServiceCallerSnooper)
0508092042|auth |2|00|Policy Dest:(201)AuthServicePolicyServiceKey:(106)AuthServiceOAuthMsgKey:(206)AuthSvcAOServiceReplyKey
Caller Service(143)AuthServiceCallerSnooper:IndicationCode(100)SM Started
,TransactionID(110363389)
0508092042|auth |2|00|Response(-1)auth,(106)AuthServiceOAuthMsgKey,(-1)lyncStatus,(14),(Expiry,TransactionId,Time,Type):(-1,110363389,1525785642,1)IndicationCode:(100)SM Started
0508092042|auth |2|00|Policy Dest:(202)AuthServicePolicyDBKey:(106)AuthServiceOAuthMsgKey:(212)AuthSvcAODBDBIndKey
Caller Service(-1):IndicationCode(400)Failed to Get oAuth Token
,TransactionID(110363389)
0508092042|auth |2|00|<SM>(305)AuthServiceOAuthStateMachine(0x445f54b8):Ctx((513),(7)kBaseEventStop,Ticks(0))
0508092042|auth |2|00|<\SM>(305)AuthServiceOAuthStateMachine(0x445f54b8):Ctx((513),(-1),Ticks(0))
0508092042|auth |2|00|<SM>(304)AuthServiceUTStateMachine(0x45159790):Ctx((345),(7)kBaseEventStop,Ticks(0))
0508092042|auth |2|00|<\SM>(304)AuthServiceUTStateMachine(0x45159790):Ctx((345),(-1),Ticks(0))
0508092042|auth |2|00|Policy Dest:(202)AuthServicePolicyDBKey:(101)AuthServiceWTMsgKey:(211)AuthSvcAODBIEIndKey
Caller Service(-1):IndicationCode(400)Failed to Get oAuth Token
,TransactionID(110363389)
0508092042|auth |2|00|Policy Dest:(202)AuthServicePolicyDBKey:(102)AuthServiceUCMsgKey:(211)AuthSvcAODBIEIndKey
Caller Service(-1):IndicationCode(400)Failed to Get oAuth Token
,TransactionID(110363389)
0508092042|auth |2|00|Policy Dest:(201)AuthServicePolicyServiceKey:(102)AuthServiceUCMsgKey:(206)AuthSvcAOServiceReplyKey
Caller Service(-1):IndicationCode(400)Failed to Get oAuth Token
,TransactionID(110363389)
0508092042|auth |2|00|Response(-1)auth,(102)AuthServiceUCMsgKey,(-1)pps,(14),(Expiry,TransactionId,Time,Type):(-1,110363389,1525785642,1)IndicationCode:(400)Failed to Get oAuth Token
0508092042|sip  |4|00|TLS-DSK:soWebTicketCbFunc: SoWebTicketCb_ResponseError event triggered from the soWebTicket
0508092042|auth |2|00|Policy Dest:(201)AuthServicePolicyServiceKey:(106)AuthServiceOAuthMsgKey:(206)AuthSvcAOServiceReplyKey
Caller Service(143)AuthServiceCallerSnooper:IndicationCode(400)Failed to Get oAuth Token
,TransactionID(110363389)
0508092042|auth |2|00|Response(-1)auth,(106)AuthServiceOAuthMsgKey,(-1)lyncStatus,(14),(Expiry,TransactionId,Time,Type):(-1,110363389,1525785642,1)IndicationCode:(400)Failed to Get oAuth Token
0508092112|sip  |5|00|SSL_get_error nLen -1 errno 104 nError 5  = (0)error:00000000:lib(0):func(0):reason(0)
0508092112|sip  |4|00|TLS Listen Thread Exit

[more log attached]

Message 1 of 4
3 REPLIES 3
Highlighted
Polycom Employee & Community Manager

Re: vvx600 Skype for business web sign-in won't stay logged in more than 24 hours

Hello @and,

welcome to the Polycom Community.

It is always useful to include the currently used UC Software version as issues experienced or a question asked may already be addressed in a newer release.

This also allows yourself and others to check against current software release notes, Administrator Guides or FAQ post’s.

The above is also stated in the "Must Read First" and is the absolute minimum requirement every new post should include. .

In addition providing us with this basic information gives Polycom an idea what Software Versions are used in the field and avoids wasting time trying to troubleshoot issues which have already been addressed.

Therefore the Polycom VoIP FAQ contains this post here:

Question: How can I find out my SIP or UC Software Version of my Phone?
Resolution: Please check here

 

Looking at your log:

 

Caller Service(-1):IndicationCode(400)Failed to Get oAuth Token
,TransactionID(110363389)
0508092042|auth |2|00|Policy Dest:(202)AuthServicePolicyDBKey:(102)AuthServiceUCMsgKey:(211)AuthSvcAODBIEIndKey
Caller Service(-1):IndicationCode(400)Failed to Get oAuth Token
,TransactionID(110363389)
0508092042|auth |2|00|Policy Dest:(201)AuthServicePolicyServiceKey:(102)AuthServiceUCMsgKey:(206)AuthSvcAOServiceReplyKey
Caller Service(-1):IndicationCode(400)Failed to Get oAuth Token
,TransactionID(110363389)
0508092042|auth |2|00|Response(-1)auth,(102)AuthServiceUCMsgKey,(-1)pps,(14),(Expiry,TransactionId,Time,Type):(-1,110363389,1525785642,1)IndicationCode:(400)Failed to Get oAuth Token
0508092042|sip  |4|00|TLS-DSK:soWebTicketCbFunc: SoWebTicketCb_ResponseError event triggered from the soWebTicket
0508092042|auth |2|00|Policy Dest:(201)AuthServicePolicyServiceKey:(106)AuthServiceOAuthMsgKey:(206)AuthSvcAOServiceReplyKey
Caller Service(143)AuthServiceCallerSnooper:IndicationCode(400)Failed to Get oAuth Token
,TransactionID(110363389)
0508092042|auth |2|00|Response(-1)auth,(106)AuthServiceOAuthMsgKey,(-1)lyncStatus,(14),(Expiry,TransactionId,Time,Type):(-1,110363389,1525785642,1)IndicationCode:(400)Failed to Get oAuth Token
0508092112|sip  |5|00|SSL_get_error nLen -1 errno 104 nError 5  = (0)error:00000000:lib(0):func(0):reason(0)
0508092112|sip  |4|00|TLS Listen Thread Exit

Have you checked with Microsoft on this?
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 4
Highlighted
Occasional Advisor

Re: vvx600 Skype for business web sign-in won't stay logged in more than 24 hours

Sorry - I had it in my mind to add the version then got distracted by the 20k word limit and had to create a file to add the entire log. 

 

I am running the current latest release: 5.7.1.2205

 

I have a post open on the MSFT forums - will update here if anything comes of it. 

 

In the meantime, is there anywhere else I could look or anything else I could try? Why would the phone lose the OAuth token in the first place?

 

Thanks.

Message 3 of 4
Highlighted
Advisor

Re: vvx600 Skype for business web sign-in won't stay logged in more than 24 hours

Have you tried extension an d PIN login? Create a config file with the credentials and it should stay logged in.

Message 4 of 4