Plantronics + Polycom. Now together as Poly Logo

No cloud status available Trio 8800


No cloud status available Trio 8800


I just got a Trial from the PDMS-E and wanted to register our Trio there.

Based on this guide:


I can not find the Cloud Status option, do I need to enable it somewhere?

See attachement.

Trio 8800 with latest firmware in skype mode


Re: No cloud status available Trio 8800

Sorry I saw now I need to upload a config file to the system. 


Is it enough when I enable the value "pcc" or do I also need to enable the rest

<?xml version="1.0" encoding="UTF-8" standalone="yes"?>
Message 2 of 4
Polycom Employee & Community Manager

Re: No cloud status available Trio 8800

Hello @Proxy00 ,


Welcome back to the Poly community.

Stating the latest software does not help others when finding this post in days, weeks, months or years to come as they do not know what software mentioned was current at the time of writing.

Please therefore always post the exact complete build id.

Therefore the Poly VoIP FAQ contains this post here:

Question: How can I find out my SIP or UC Software Version of my Phone?
Resolution: Please check here


To answer your original question you should be fine with feature.pcc.enabled="1"

Please ensure to provide some feedback if this reply has helped you so other users can profit from.

your experience.

Best Regards

Steffen Baier

The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 3 of 4

Re: No cloud status available Trio 8800

It was build and I only enabled the cloud status and it does work fine. Thanks
Message 4 of 4