Guide to configure Reverse Name Lookup

SOLVED
Occasional Contributor

Guide to configure Reverse Name Lookup

HI,

ist there already a guide on how to configure the new "Reverse Name Lookup" feature?

 

Best Regards

Matthias

Message 1 of 6
5 REPLIES
Polycom Employee & Community Manager

Re: Guide to configure Reverse Name Lookup

Hello @MKremer,

welcome back to the Polycom Community.

It is always useful to include the currently used UC Software version as issues experienced or a question asked may already be addressed in a newer release.

This also allows yourself and others to check against current software release notes, Administrator Guides or FAQ post’s.

The above is also stated in the "Must Read First" and is the absolute minimum requirement every new post should include. .

In addition providing us with this basic information gives Polycom an idea what Software Versions are used in the field and avoids wasting time trying to troubleshoot issues which have already been addressed.

Therefore the Polycom VoIP FAQ contains this post here:

Question: How can I find out my SIP or UC Software Version of my Phone?
Resolution: Please check here

 

Since UC Software 5.8.0 we support this feature and it should be activated by default.

 

I updated this post and the Skype FAQ with additional details regarding the sources.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
Message 2 of 6
Occasional Contributor

Re: Guide to configure Reverse Name Lookup

Hello Steffen,

 

thank you for your reply.

 

Sorry that i did not mention the UC software version in my first post. As you suspected right, we have installed the version 5.8.0.12386 on a VVX 300 and a VVX 600.

 

RNL for Outlook contacts works good. How about contacts from AD which are syncronized with Skype ABS? When i search for a AD contact on the phone i find it, but the RNL will not work for AD contacts. We set the AddressBookAvailability to WebSearchOnly on the Skype4B-Server.

 

Is there something else to do?

 

Thanks and Best Regards

Matthias

Message 3 of 6
Polycom Employee & Community Manager

Re: Guide to configure Reverse Name Lookup

Hello @MKremer,

The Factory default uses Outlook,SIP,ABS,Local in this order

 

If this does not include your AD lookup it may be working as designed.

 

To clarify this please open a support ticket.


In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you.

End Customers are unable to open a ticket directly with Polycom support.

If this is some sort of an Internet discounter please post either your phone's MAC address or your Polycom devices serial so I can look up who would be able to support you. This may not be who you purchased the Polycom device from.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
Message 4 of 6
Polycom Employee & Community Manager

Re: Guide to configure Reverse Name Lookup

Hello @MKremer,

The serial numbers provided show the units being purchased 2015 and 2013 respectively.

 

Unfortunately these are not Skype SKU as explained in the FAQ => here <=

 

Jan 26, 2016 Question:Do I require a License to use Polycom VVX Business Media Phones with a Lync Server / Skype for Business server ?

 

Please ensure to purchase the relevant licenses as outlined in the above documentation as you are otherwise not entitled to use our Phones with Skype for Business.

 

Once this was corrected / verified you can open a PPI / Pay Per Incident out of warranty ticket via your reseller. This is Ingram Micro Distribution GmbH.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
Message 5 of 6
Highlighted
Occasional Contributor

Re: Guide to configure Reverse Name Lookup

Thank you for your help.

 

I will contact Ingram Micro.

 

Best Regards

Matthias

Message 6 of 6