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- Re: Hold call pickup with handset with VVX default to Hold l...
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10-09-2017 09:56 AM
VVX 601, 5.6.0 firmware/latest.
User is a delegate for the boss. She puts a call on hold, his phone flashes the red light next to the line.
When he picks up the handset, it just grabs a new line.
User wants to just pickup the handset, and it defaults to the Held Line and takes the call over.
Any ideas? Users are annoyed obviously, since old phone system his line would show held, he lifts the handset and it defaults to the active held line, it doesn't try to make a new call on another line.
I guess this is the default feature of the phone, when you put any call on hold, then pickup the handset, it grabs a new line and doesn't auto resume the call.
Thanks
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Accepted Solutions
10-09-2017 10:36 AM
Hello techlogik,
welcome back to the Polycom Community. This is working as designed and would require a feature request.
The community's VoIP FAQ contains this post here:
Jan 03, 2013 Question: How can I request a change to the current Polycom SIP / UC Software?
Resolution: Please check => here <=
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
10-09-2017 10:36 AM
Hello techlogik,
welcome back to the Polycom Community. This is working as designed and would require a feature request.
The community's VoIP FAQ contains this post here:
Jan 03, 2013 Question: How can I request a change to the current Polycom SIP / UC Software?
Resolution: Please check => here <=
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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