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Hold call pickup with handset with VVX default to Hold line


Hold call pickup with handset with VVX default to Hold line

VVX 601, 5.6.0 firmware/latest.


User is a delegate for the boss.  She puts a call on hold, his phone flashes the red light next to the line.


When he picks up the handset, it just grabs a new line.


User wants to just pickup the handset, and it defaults to the Held Line and takes the call over.


Any ideas?  Users are annoyed obviously, since old phone system his line would show held, he lifts the handset and it defaults to the active held line, it doesn't try to make a new call on another line.


I guess this is the default feature of the phone, when you put any call on hold, then pickup the handset, it grabs a new line and doesn't auto resume the call.



Message 1 of 3
Polycom Employee & Community Manager

Re: Hold call pickup with handset with VVX default to Hold line

Hello techlogik,

welcome back to the Polycom Community. This is working as designed and would require a feature request.

The community's VoIP FAQ contains this post here:

Jan 03, 2013 Question: How can I request a change to the current Polycom SIP / UC Software?

Resolution: Please check => here <=

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
Message 2 of 3

Re: Hold call pickup with handset with VVX default to Hold line

Ok then.

Message 3 of 3