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- Re: Skype for Business meeting not appearing on Polycom VVX4...
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10-17-2017 09:19 PM
Users in my organisation until recently had their Skype meeting reminders appear on their desk phones (Polycom VVX410)
They could then press a soft key on the phone and they would be joined to the meeting.
That function is no longer present. They do not receive any reminder notifications on their phone. They do still receive the reminder on their computer, and they can click to join using their soft phone (Jabra 9460 headset)
Is there a setting that I am missing that would re-enable these notifications?
The users are using
- Windows 7 64bit
- Skype for Business 2016 16.0.4266.1001
- BToE 3.3.0
- Outlook 2010
Solved! Go to Solution.
Accepted Solutions
10-19-2017 12:49 AM
Hello FWC-ServiceDesk,
Using a currently supported software version like UC Software 5.6.0 or at least UC Software 5.5.3 is recommended as there have been many fixes within the software especially around meetings.
Please upgrade and then report back.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
10-18-2017 12:40 AM
Hello FWC-ServiceDesk,
welcome to the Polycom Community.
It is always useful to include the currently used UC Software version as issues experienced or a question asked may already be addressed in a newer release.
This also allows yourself and others to check against current software release notes, Administrator Guides or FAQ post’s.
The above is also stated in the "Must Read First" and is the absolute minimum requirement every new post should include. .
In addition providing us with this basic information gives Polycom an idea what Software Versions are used in the field and avoids wasting time trying to troubleshoot issues which have already been addressed.
Therefore the Polycom VoIP FAQ contains this post here:
Question: How can I find out my SIP or UC Software Version of my Phone?
Resolution: Please check here
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
10-18-2017 11:12 PM
Thank you for pointing me in the right direction Steffen
I have checked the Polycom handset that the user is reporting the above issue on and the UC version is:
Phone Information
Phone Model VVX 410
Part Number 3111-46162-001 Rev:A
UC Software Version 5.4.2.2834
Updater Version 5.6.2.2542
10-19-2017 12:49 AM
Hello FWC-ServiceDesk,
Using a currently supported software version like UC Software 5.6.0 or at least UC Software 5.5.3 is recommended as there have been many fixes within the software especially around meetings.
Please upgrade and then report back.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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