Plantronics + Polycom. Now together as Poly Logo

CUCM registered Trio 8800 is able to receives calls but unable to place calls

Highlighted
Visitor

CUCM registered Trio 8800 is able to receives calls but unable to place calls

Hi Forum,

 

I successfully registered the trio 8800  to CUCM server (System version: 10.5.1.10000-7).

 

The Trio is able to receive calls both internally and externally but unable to place calls.

 

It looks like it is a CUCM configuration issue but i want to be sure that i did everything right on Trio side.

 

Thanks!

Message 1 of 3
2 REPLIES 2
Highlighted
Polycom Employee & Community Manager

Re: CUCM registered Trio 8800 is able to receives calls but unable to place calls

Hello @MPA,

welcome to the Polycom Community.

It is always useful to include the currently used UC Software version as issues experienced or a question asked may already be addressed in a newer release.

This also allows yourself and others to check against current software release notes, Administrator Guides or FAQ post’s.

The above is also stated in the "Must Read First" and is the absolute minimum requirement every new post should include. .

In addition providing us with this basic information gives Polycom an idea what Software Versions are used in the field and avoids wasting time trying to troubleshoot issues which have already been addressed.

Therefore the Polycom VoIP FAQ contains this post here:

Question: How can I find out my SIP or UC Software Version of my Phone?
Resolution: Please check here

 

It also has:

 

Jul 17, 2014 Question:Can I deploy Polycom® SoundStation® IP Conference Phones with Cisco® Unified Communications Manager (CUCM)?

Resolution: Please check => here <=

 

or

 

Jan 19, 2012 Question: How to troubleshoot Polycom VoIP related Issues?

Resolution: Please check => here <=


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 3
Highlighted
Visitor

Re: CUCM registered Trio 8800 is able to receives calls but unable to place calls

Problem Solved!

 

I simply forgot to associate the device with the user i created.

Message 3 of 3