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CX5500 enable keyboard in calling

Occasional Visitor

CX5500 enable keyboard in calling

Hi.

I have a CX5500 with SIP configuration and i have code for authorization for calling, but when this option is enabled in the IPO, the Cx5500 only sounds a bit bit , and i dont entry the code because not display the keyboard.
can I enable the keyboard after put the phone number?

because when the call is ok(disable for ask the code authorizathion), the keyboard is displayed.

 

Thanks for help

Message 1 of 6
5 REPLIES 5
Polycom Employee & Community Manager

Re: CX5500 enable keyboard in calling

Hello @Vera,

welcome to the Polycom Community.

It is always useful to include the currently used UC Software version as issues experienced or a question asked may already be addressed in a newer release.

This also allows yourself and others to check against current software release notes, Administrator Guides or FAQ post’s.

The above is also stated in the "Must Read First" and is the absolute minimum requirement every new post should include. .

In addition providing us with this basic information gives Polycom an idea what Software Versions are used in the field and avoids wasting time trying to troubleshoot issues which have already been addressed.

Therefore the Polycom VoIP FAQ contains this post here:

Question: How can I find out my SIP or UC Software Version of my Phone?
Resolution: Please check here

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 2 of 6
Highlighted
Occasional Visitor

Re: CX5500 enable keyboard in calling

Thanks for info

 

UCSoftware Version : 5.4..0.13979

and after upgrade

UCSoftware Versión: 5.5.1.18424

 

a SIP config, with IPO Avaya.

Message 3 of 6
Polycom Employee & Community Manager

Re: CX5500 enable keyboard in calling

Hello @Vera,

Did the upgrade fix your issue?

 

All known isses where fixed in the latest 1.3.3 build => here <=


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 4 of 6
Occasional Visitor

Re: CX5500 enable keyboard in calling

Hi, we upgrate to version 1.3.3 but polycom cx5500 does not display the keyboard to ingress authorization code, just listen bit bit bit and the calling ends after some seconds.

Message 5 of 6
Polycom Employee & Community Manager

Re: CX5500 enable keyboard in calling

Hello @soporte2016,

welcome to the Polycom Community.

 

The next step would be to open a ticket with Polycom support if nobody else responds.

In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you.

End Customers are unable to open a ticket directly with Polycom support.

If this is some sort of an Internet discounter please post either your phone's MAC address or your Polycom devices serial so we can look up who would be able to support you. This may not be who you purchased the Polycom device from.

If the unit is no longer within warranty please be prepared to Pay Per Incident / PPI. This is all outlined in detail here

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 6 of 6