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Disable Auto Answer on Intercom

Occasional Visitor

Disable Auto Answer on Intercom

Newbie wo VoIP...using Polycom VVX411 with RingCentral. When we place an intercom call from one phone to another, the recipient's phone automatically goes into speakerphone mode. We are a small company and all of us work in one large space -- most of the time it is not appropriate for us to have speakerphone conversations. Is there a way to disable this so that incoming intercom calls are treated more like an incoming call? We'd prefer for it to just ring, perhaps with a different tone. Our old Avaya PBX system had a "HFAI" hard button to turn this on and off...seems so simple. Thank you for any workaround you may have!

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Polycom Employee & Community Manager

Re: Disable Auto Answer on Intercom

Hello aaron.stern,

welcome to the Polycom Community.

It is always useful to include the currently used UC Software version as issues experienced or a question asked may already be addressed in a newer release.

This also allows yourself and others to check against current software release notes, Administrator Guides or FAQ post’s.

The above is also stated in the "Must Read First" and is the absolute minimum requirement every new post should include. .

In addition providing us with this basic information gives Polycom an idea what Software Versions are used in the field and avoids wasting time trying to troubleshoot issues which have already been addressed.

Therefore the Polycom VoIP FAQ contains this post here:

Question: How can I find out my SIP or UC Software Version of my Phone?
Resolution: Please check here


In addition would it not be the easiest to call your service provider to remove this ?


The FAQ contains:


Oct 25, 2011 Question: How can I change my Ringtone or Ring in a special manner for a certain incoming call?

Resolution: Please check => here <=


The above FAQ explains how to add this. The above should help you to remove the relevant parts from your configuration.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
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