Plantronics + Polycom. Now together as Poly Logo

Disable Basic Settings option on polycom vvx 500

SOLVED
Highlighted
Occasional Contributor

Disable Basic Settings option on polycom vvx 500

I would like to know how to disable the following Basic Settings menu option on VVX500 phones

(Home Button)->Settings ->Basic 

Phones are Polycom VVX 500
 
Basically we want to disable Users access to Basic Settings. We have already put a password to Advance Settings option.
 
Thanks,
Amjed
Message 1 of 6
1 ACCEPTED SOLUTION

Accepted Solutions
Highlighted
Polycom Employee & Community Manager

Re: Disable Basic Settings option on polycom vvx 500

Hello Amjed,

This new feature was only introduced in 5.4.0 and later so if you use an older version you cannot use this.


Again the community's VoIP FAQ contains this post here:

 

Jun 12, 2013 Question: How can I limit access to certain menu’s?

Resolution: Please check => here <=

As you are a Service Provider or a SIP PABX provider I suggest you work with our Sales Team in your region if you require any enhancement or backporting of features.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 4 of 6
5 REPLIES 5
Highlighted
Polycom Employee & Community Manager

Re: Disable Basic Settings option on polycom vvx 500

Hello Amjed,

welcome back to the Polycom Community.

 

Did you ever solve this issue => here <= or follow this up as suggested?

It is always useful to include the currently used SIP or UC Software version as issues experienced may already be addressed in a newer release.

Please also include if you are using a SIP server or a LYNC server


If LYNC or Skype please provide Version details and if these are on premise of off premise

This also allows yourself and others to check against current software release notes.

The above is also stated in the "Read First: Welcome to the Polycom VoIP Forum"

Therefore the Polycom VoIP FAQ contains this post here:

Question: How can I find out my SIP UC Software Version or the BootROM Version of my Phone?
Resolution: Please check here

 

In addition the community's VoIP FAQ contains this post here:

 

Aug 13, 2015 Question:Can access to the Phones Basic settings menu be restricted?

Resolution: UC Software 5.4.0 added the new up.basicSettingsPasswordEnabled="1" Parameter to prompt for a Password.


Please ensure you always check the community FAQ and/or utilize the community search before posting any new topics or follow up post’s.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 6
Highlighted
Occasional Contributor

Re: Disable Basic Settings option on polycom vvx 500

Hi Steve,

 

Thanks for your reply.

 

We are using firmware UC 5.2.2 and not ready to apply the latest firmware. Can we disable this option with the config.

 

Regards,

Amjed

 

Message 3 of 6
Highlighted
Polycom Employee & Community Manager

Re: Disable Basic Settings option on polycom vvx 500

Hello Amjed,

This new feature was only introduced in 5.4.0 and later so if you use an older version you cannot use this.


Again the community's VoIP FAQ contains this post here:

 

Jun 12, 2013 Question: How can I limit access to certain menu’s?

Resolution: Please check => here <=

As you are a Service Provider or a SIP PABX provider I suggest you work with our Sales Team in your region if you require any enhancement or backporting of features.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 4 of 6
Highlighted
Occasional Visitor

Re: Disable Basic Settings option on polycom vvx 500

Will disabling basic settings options access also prevent the IP from being displayed?

Message 5 of 6
Highlighted
Polycom Employee & Community Manager

Re: Disable Basic Settings option on polycom vvx 500

Hello @Abanico,

welcome to the Polycom Community.

It is always useful to include the currently used SIP or UC Software version as issues experienced or a question asked may already be addressed in a newer release.

Please also provide the type of phone you are using.

This also allows yourself and others to check against current software release notes, Administrator Guides or FAQ post’s.

The above is also stated in the "Must Read First" and is the absolute minimum requirement every new post should include. .

In addition providing us with this basic information gives Polycom an idea what Software Versions are used in the field and avoids wasting time trying to troubleshoot issues which have already been addressed.

Therefore the Polycom VoIP FAQ contains this post here:

Question: How can I find out my SIP or UC Software Version of my Phone?
Resolution: Please check here

 

Since UC Software 5.5.2 we do support up.hideSystemIpAddress so please check the relevant Release notes on details on this.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 6 of 6