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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎06-26-2018 04:46 AM

HP Recommended

Hi,

 

Is it possible to play a tone when the call has ended?

 

I have gone thrughthe web gui and cannot find any options for tone (other than ring tones).


Thanks,
Henry

9 REPLIES 9

‎06-26-2018 06:40 AM

HP Recommended

Hello @Prof_Intel,

welcome to the Polycom Community.

It is always useful to include the currently used SIP or UC Software version as issues experienced or a question asked may already be addressed in a newer release.

Please also include what kind of Polycom phone you are actually using.

This also allows yourself and others to check against current software release notes, Administrator Guides or FAQ post’s.

The above is also stated in the "Must Read First" and is the absolute minimum requirement every new post should include. .

In addition providing us with this basic information gives Polycom an idea what Software Versions are used in the field and avoids wasting time trying to troubleshoot issues which have already been addressed.

Therefore the Polycom VoIP FAQ contains this post here:

Question: How can I find out my SIP or UC Software Version of my Phone?
Resolution: Please check here

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎06-26-2018 06:52 AM

HP Recommended

Hi,


Apologies, here are the details:

 

It is a Polycom RealPresence Trio 8800 on UC Version 5.5.2.11217.


Thanks,
Henry

Was this reply helpful? Yes No

‎06-26-2018 07:06 AM

HP Recommended

Hello @Prof_Intel,

Only via a configuration:

 

Parameter Default Change to
call.remoteDisconnect.toneType silent misc2

 

Mar 08, 2013 Question: Where can I download configuration files from or create these myself?

Resolution: Please check => here <=

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎07-25-2018 01:01 AM

HP Recommended

Hello,

 

should this also work on Polycom VVX Phones?

I testet on VVX 601 with Software 5.5.2.8571 and 5.8.0.12848 with no success.

0725085135|cfg  |4|00|Prm|EditSession: Unknown parameter "call.alertForRemoteCallDisconnect" found, ignoring.
0725085135|cfg  |4|00|Prm|EditSession: Unknown parameter "call.disconnect.alert.tonePattern" found, ignoring.

This Article says it is also for VVX Phones with Software 5.5.1 or later.

 

Best Regards

Max

 

Was this reply helpful? Yes No

‎07-25-2018 03:47 AM

HP Recommended
@SteffenBaierUK wrote:

Hello @Prof_Intel,

Only via a configuration:

 

parameter Description Default value call.alertForRemoteCallDisconnect Play alert tone when remote party disconnects call 0 call.disconnect.alert.tonePattern Disconnect alert tone ring tone index misc2
 

Mar 08, 2013 Question: Where can I download configuration files from or create these myself?

Resolution: Please check => here <=

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

Is it possible to confirm which configuration file I should export and edit then re-import for a RealPresence Trio 8800.

Was this reply helpful? Yes No

‎07-30-2018 03:30 AM

HP Recommended

Hello all,

I had the wrong information and updated the post here:

 

Jun 26, 2018 Question: Can a compatible Polycom phone play a tone when the other end hangs up?

Resolution: Details => here <=

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎07-30-2018 04:38 AM

HP Recommended

This isn't working as described ("UC Software 5.5.1 or later") with my current 5.5.2.8571 Software:

 

0730122005|cfg  |4|00|Prm|EditSession: Unknown parameter "call.remoteDisconnect.toneType" found, ignoring.

 

But I found this parameter in 5.6.0 Release Notes. I successfully testet with 5.8.0.12848.

 

Best Regards

Max

 

 

 

Was this reply helpful? Yes No

‎07-31-2018 04:21 AM

HP Recommended
@max1234 wrote:

This isn't working as described ("UC Software 5.5.1 or later") with my current 5.5.2.8571 Software:

 

0730122005|cfg  |4|00|Prm|EditSession: Unknown parameter "call.remoteDisconnect.toneType" found, ignoring.

 

But I found this parameter in 5.6.0 Release Notes. I successfully testet with 5.8.0.12848.

 

Best Regards

Max

 

 

 

Looks like my Trio 8800 only supports 5.5.4 so I have disabled device updates with Skype for Business online uisng PowerShell below. I am updating the software on one of the phones now and will import the cfg after.

 

Set-CsIPPhonePolicy -EnableDeviceUpdate $false

 

Was this reply helpful? Yes No

‎07-31-2018 05:07 AM

HP Recommended

Hello @Prof_Intel,

Apologize and I updated the article. The Trio will only support this once on Software 5.7.1 which is due very soon.


Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No
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