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VVX 411 repeated "provisioning tone"

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Occasional Contributor

VVX 411 repeated "provisioning tone"

I have recently deployed 34 VVX 411 phones at a remote location.  They are running firmware 5.4.1.17954.  It is reported that they are repeatedly issuing the tone they make when either rebooting or provisioning consistently but not actually doing so, without an action occuring at the phone level (not receiving calls, no calls on hold, parked or any sort of line state monitoring) as far as I know since i'm relying on reports from the remote location.  Initially the thought was that the issue was tied to power and the associated PoE switch, but I had them switch to power supplies and there appeared to be a correction for about an hour before the tone started up again.  I have dozens of other phones of the same model and firmware not experiencing this issue and I have even cloned the configuration from the remote location to my lab without a recurrance of the issue.  What could this be?

 

Any assistance you could provide would be most apprecaited.

 

Thank you,

 

Ian 

Message 1 of 4
3 REPLIES 3
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Polycom Employee & Community Manager

Re: VVX 411 repeated "provisioning tone"

Hello hamel_ian ,

welcome back to the Polycom Community.

I think changing the Support Object Logging Level to Event 2 should show this tone being played in the logs.

 

Try to get some logs of this but you may need to change the log size or use syslog.

 

If you are unable to do so please work with your Polycom reseller.

In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you. End Customers are usually unable to open a ticket directly with Polycom support.

If this is some sort of an Internet discounter please post either your phone's MAC address or your Polycom devices serial so I can look up who would be able to support you. This may not be who you purchased the Polycom device from.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 4
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Occasional Visitor

Re: VVX 411 repeated "provisioning tone"

Having the same issue.  Was thinking it was just a bad phone since it worked fine for days and it's starting it's reboot/invalid provisioning loop again.

 

Did they provide a resolution?

Message 3 of 4
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Polycom Employee & Community Manager

Re: VVX 411 repeated "provisioning tone"

Hello hn-mgd,

welcome back to the Polycom Community.

As already reminded => here <= it is always useful to include the currently used UC Software version as issues experienced or a question asked may already be addressed in a newer release.

 

This also allows yourself and others to check against current software release notes, Administrator Guides or FAQ post’s.

The above is also stated in the "Must Read First" and is the absolute minimum requirement every new post should include. .

In addition providing us with this basic information gives Polycom an idea what Software Versions are used in the field and avoids wasting time trying to troubleshoot issues which have already been addressed.

Therefore the Polycom VoIP FAQ contains this post here:

Question: How can I find out my SIP or UC Software Version of my Phone?
Resolution: Please check here

 

The original poster explained that his phone is making a tone like it is rebooting but the phone itself is not rebooting when he / they experience the issue.

 

Your issue is your phone rebooting. Could you kindly follow this up within your original post and providing the relevant information required in a post?


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 4