Plantronics + Polycom. Now together as Poly Logo

VVX301 TR111 SUPPORT

SOLVED
ranran
Occasional Contributor

VVX301 TR111 SUPPORT

polycom VVX301, VERSION:5.9.7.11143

following items were included in configuration file:

tcpIpApp.ice.stun.server="192.168.1.100"
tcpIpApp.ice.stun.udpPort="3478"
tcpIpApp.ice.username="64167f4839fb"
tcpIpApp.ice.password="asdbef1234"

After restart equipment, no CLASSIC STUN message(such as, binding request) sent from the equippment.

Doesn't the equipment support the TR111?

Message 1 of 6
1 ACCEPTED SOLUTION

Accepted Solutions
SteffenBaierUK
Polycom Employee & Community Manager

Re: VVX301 TR111 SUPPORT


@SteffenBaierUK wrote:

Hello @ranran ,

 

To my own personal knowledge we do not support TR-111

 


 

Hello @ranran 

 

I already replied with the above.

 

I can only outline what we support at present.

 

Jan 03, 2013 Question: How can I request a change aka feature request to the current Polycom SIP / UC Software?

Resolution: Please check => here <=

 

Best regards

 

Steffen Baier

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 6 of 6
5 REPLIES 5
SteffenBaierUK
Polycom Employee & Community Manager

Re: VVX301 TR111 SUPPORT

Hello @ranran ,

 

welcome to the Polycom Community.

Both the community's Must Read First and the community's FAQ reference the basic minimum information a new or follow up post should contain.

This ensures the questions having to be asked are limited and any new or follow up post contains the right amount of details to ensure any voluntary participant within the community does not spend additional time chasing basic information.

As a reminder the basic information asked for:

 

  • Provide the exact Software Version of your Phone
  • Provide the Phone Model
  • Provide the Call Platform (aka openSIP,Skype for Business Online, Skype for Business on Premise, Lync)
  • Additional Polycom Infrastructure (RPRM,PDMS or BToE)
  • If applicable provide a backup of the phone in question

UC Software 4.0.0 or later via the Web Interface Utilities > Phone Backup & Restore > Phone Backup > Phone Backup. Please rename into .TXT or Zip the file to attach.
Since UC Software 5.9.0 simply provide this via the Web Interface Diagnostics > Download Support Information Package

  • If possible provide a Log and either attach them or use the Code Tag.Consult the Troubleshooting Section found within the FAQ if applicable
  • If possible provide the MAC Address or Serial of the device
  • Provide details for example if the issue is a day 1 issue or only happened after an upgrade or any other relevant details
  • For questions around Support please check here

 

Whilst providing some of these details may not directly impact any possible answer the community can provide, it does enable Polycom to have an overview of the current software used. In addition providing all details at the same time allow us to check logs or look up a potential support partners if an issue needs to come into support. It also enables us to verify the entitlement for using features.


Please ensure you always check the FAQ's and/or utilize the community search before posting any new topics or follow up post’s.


UC Software 5.9.1 added STUN support as documented in the release notes here:

 

  • Session Traversal Utilities for NAT (STUN)
    Polycom UC Software supports Session Traversal Utilities for NAT (STUN), a network protocol used in NAT traversal for real-time IP communications, such as voice, video, and messaging. STUN service is provided using UDP. STUN using TCP or TLS is not available.
    You can configure the phone to act as a STUN client to send a request to STUN server to discover the public IP and port(s). You can also configure the phone to send keep-alive messages to refresh NAT bindings.

 

To my own personal knowledge we do not support TR-111

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 6
ranran
Occasional Contributor

Re: VVX301 TR111 SUPPORT

Hi,

Thanks for your reply.

The topic of TR111 is for CPE behind the NAT device, not for SIP.

I want to put my CPE device(SIP phone) behind the NAT device(router or firewall), which means the CPE doesnot have public IP address. If the SIP phone support classic stun, it will send bind-request udp message to stun server, and stun server send back public IP address and port, TR069 client will transmit Inform http request with UDPConnectionRequestAddress  param(Public IP&PORT of classicstun included) to the ACS.

Message 3 of 6
SteffenBaierUK
Polycom Employee & Community Manager

Re: VVX301 TR111 SUPPORT

Hello @ranran ,

 

TR-069 is described here:

 

Jul 09, 2018 Question: Do Polycom Phones support TR-069?

ResolutionDetails => here <=

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 6
ranran
Occasional Contributor

Re: VVX301 TR111 SUPPORT

Hi,

The link you given to me does not have any information for CALSSIC-STUN. 

For the management of CPE behind NAT, pls refer to attachment.

Message 5 of 6
SteffenBaierUK
Polycom Employee & Community Manager

Re: VVX301 TR111 SUPPORT


@SteffenBaierUK wrote:

Hello @ranran ,

 

To my own personal knowledge we do not support TR-111

 


 

Hello @ranran 

 

I already replied with the above.

 

I can only outline what we support at present.

 

Jan 03, 2013 Question: How can I request a change aka feature request to the current Polycom SIP / UC Software?

Resolution: Please check => here <=

 

Best regards

 

Steffen Baier

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 6 of 6