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‎02-01-2018 10:03 AM

HP Recommended

Hello,

 

Thank you for reading my thread, though bear with me, I'm new 🙂

 

I have a certain issue with the BFL address.
When a phone is set to busy, the incoming call is redirected somewhere else by the address set in the Line Key Configuration menu. However, the phone that is busy, when getting an incoming call is showing that address , as shown in the pictures in https://community.polycom.com/t5/VoIP-SIP-Phones/FAQ-Busy-Lamp-Field-for-SoundPoint-IP-supported-Pho...

 

My question is, can we, instead of showing this address/uri etc, display another string? Maybe by getting the displayName that  already appears successfully at the phone menu where our number, speed dials and BFLs are?

 

Best Regards.

2 REPLIES 2

‎02-02-2018 05:19 AM

HP Recommended

Hello @yohan,

welcome to the Polycom Community.

It is always useful to include the currently used UC Software version as issues experienced or a question asked may already be addressed in a newer release.

This also allows yourself and others to check against current software release notes, Administrator Guides or FAQ post’s.

The above is also stated in the "Must Read First" and is the absolute minimum requirement every new post should include. .

In addition providing us with this basic information gives Polycom an idea what Software Versions are used in the field and avoids wasting time trying to troubleshoot issues which have already been addressed.

Therefore the Polycom VoIP FAQ contains this post here:

Question: How can I find out my SIP or UC Software Version of my Phone?
Resolution: Please check here

 

To your actual question I am not sure I understand what you are asking?

 

Can you attach a video or some example screens of what you would like ?

 

Maybe attach a backup of your configuration via the Web Interface?

 

Utilities > Phone Backup & Restore > Phone Backup > Phone Backup

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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‎02-02-2018 09:58 AM

HP Recommended

My apologies,

 

My UC Software Version is 5.7.0.11768.

My problem is quite simple.

I have a phone with a line key and a BLF.

BLF has a label, an address and a type.(label_address.png)

 

When someone calls the BLF, the number(address) string appears (screenshot.png). However, I use as an address a hash@something, and would like to display the label variable instead of address or a customized message, other than the address. Is there a way, to display something different to the actual address/sip@domain information (maybe a variable like displayName (displayAddress) that would overwrite the address variable at display time??

 

BR.

yohan

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