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IP5000 unable to make any external calls

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Occasional Visitor

IP5000 unable to make any external calls

 

Hello Polycom Support,

im unable to make external calls, but can accept them. Internal calls work both ways. This is the log i got while trying to make a call. (I replaced the number i actually called with:  01111111111. Im using 3CX.

Any suggestions?

0907170626|sip  |2|03|SipCallNew 0 local port 2222 call appearance -1 IsRtrv 0 dialog 0
0907170626|sip  |2|03|CStkDialog::CStkDialog SetAddressLocal Config '280' <280@10.201.0.101:0>
0907170626|sip  |2|03|CStkDialog::CStkDialog AddressLocal set to Config
0907170626|sip  |3|03|CStkDialog::SetAddressLocal localTag set to ''
0907170626|sip  |3|03|CStkDialog::SetAddressLocal new address added of 1
0907170626|sip  |2|03|CStkDialog::CStkDialog TAG '3A0A676F-60F696F0' generated
0907170626|sip  |2|03|CStkDialog::CStkDialog local addr '280' <280@10.201.0.101:0> Tag '3A0A676F-60F696F0'
0907170626|sip  |2|03|CStkDialog::CStkDialog exit 0x95d67eec local list size 1
0907170626|sip  |2|03|CStkDialogList::CreateDialogObject localTarg usr '280'
0907170626|sip  |2|03|CUser::CallNew 0x956d2b20 0x95d79c00 CallAppr 0 IsRetrieve 0 ThrdParty '' Dialog 0x0 isCentConf 0
0907170626|sip  |3|03|CStkCall::NewCallState reason 16 'Unknown'->'Dialtone' (0x95d79c00)
0907170626|sip  |2|03|SipOnEvCallNewState 95d79c00,956d2b20 0,Dialtone
0907170626|sip  |2|03|SipCallMake 01111111111
0907170626|sip  |2|03|new UA Client INVITE trans state 'callingTrying', timeout=0 (0x95d8ed90)
0907170626|sip  |1|03|CreateFailOverProxyList : Reg to Domain '10.201.0.101' nPort 5060
0907170626|sip  |1|03|CreateFailOverProxyList : For INVITE Request nPort 5060
0907170626|sip  |1|03|doDnsListLookup(udp): doDnsSrvLookupForARecordList for '10.201.0.101' port 5060 returned 1 results
0907170626|sip  |1|03|doDnsListLookup(udp): result 0 '10.201.0.101' port 5060 isInBound 0
0907170626|sip  |1|03|CreateFailOverProxyList : 'UDP Only' for '10.201.0.101' port 5060 IP 0 is '10.201.0.101' on udp port 5060
0907170626|sip  |1|03|CreateFailOverProxyList : 'UDP Only' Add rest Total to Try 1
0907170626|sip  |2|03|CreateFailOverProxyList : Exit 'UDP Only' lookup with 1 IP Addresses
0907170626|sip  |2|03|CreateFailOverProxyList : IP 1 is '10.201.0.101' on udp port 5060
0907170626|sip  |2|03|CUser::GetFailBackMode 'NewRequest'
0907170626|sip  |3|03|CStkCall::NewCallState reason 16 'Dialtone'->'Proceeding' (0x95d79c00)
0907170626|sip  |2|03|SipOnEvCallNewState 95d79c00,956d2b20 2,Proceeding
0907170626|sip  |1|03|SipOnCommand: response 100,INVITE
0907170626|sip  |1|03|SipOnCommand: response 100,INVITE matches user 1 of 1 '280'
0907170626|sip  |3|03|UA Client INVITE INVITE trans state 'callingTrying'->'proceeding' by 100 resp 65 timeout(0x95d8ed90)
0907170626|sip  |2|03|CTrans:: INVITE InvTran reTrans ALREADY stopped in 'proceeding' state at retryCount 0 code 100, timeout=65 (0x95d8ed90)
0907170626|sip  |3|03|GetRemotePartyAddress from 'To'
0907170626|sip  |3|03|CStkCall::OnEvNewDest (0x95d79c00) new display '' user '01111111111' old 'From' new 'To' source
0907170626|sip  |2|03|SipOnEvNewDest 95d79c00,956d2b20,01111111111,
0907170626|sip  |3|03|CStkCall::NewCallState reason 16 'Proceeding'->'Proceeding' (0x95d79c00)
0907170626|sip  |2|03|SipOnEvCallNewState 95d79c00,956d2b20 2,Proceeding
0907170626|sip  |1|03|SipOnCommand: response 407,INVITE
0907170626|sip  |1|03|SipOnCommand: response 407,INVITE matches user 1 of 1 '280'
0907170626|sip  |3|03|UA Client INVITE INVITE trans state 'proceeding'->'completed' by 407 resp 65 timeout(0x95d8ed90)
0907170626|sip  |3|03|407 challenge received
0907170626|sip  |2|03|new UA Client INVITE trans state 'callingTrying', timeout=0 (0x95d8fa50)
0907170626|sip  |1|03|Digest authentication
0907170626|sip  |2|03|CUser::GetFailBackMode 'NewRequest'
0907170626|sip  |1|03|CreateFailOverProxyList : Reg to Domain '10.201.0.101' nPort 5060
0907170626|sip  |1|03|CreateFailOverProxyList : For INVITE Request nPort 5060
0907170626|sip  |1|03|doDnsListLookup(udp): doDnsSrvLookupForARecordList for '10.201.0.101' port 5060 returned 1 results
0907170626|sip  |1|03|doDnsListLookup(udp): result 0 '10.201.0.101' port 5060 isInBound 0
0907170626|sip  |1|03|CreateFailOverProxyList : 'UDP Only' for '10.201.0.101' port 5060 IP 0 is '10.201.0.101' on udp port 5060
0907170626|sip  |1|03|CreateFailOverProxyList : 'UDP Only' Add rest Total to Try 1
0907170626|sip  |2|03|CreateFailOverProxyList : Exit 'UDP Only' lookup with 1 IP Addresses
0907170626|sip  |2|03|CreateFailOverProxyList : IP 1 is '10.201.0.101' on udp port 5060
0907170626|sip  |2|03|CUser::GetFailBackMode 'NewRequest'
0907170626|sip  |2|03|CTrans::InitRetransForNthServer for UA Client INVITE INVITE state 'callingTrying' Server 1 of 1 (0x95d8fa50)
0907170626|sip  |1|03|SipOnCommand: response 100,INVITE
0907170626|sip  |1|03|SipOnCommand: response 100,INVITE matches user 1 of 1 '280'
0907170626|sip  |3|03|UA Client INVITE INVITE trans state 'callingTrying'->'proceeding' by 100 resp 65 timeout(0x95d8fa50)
0907170626|sip  |2|03|CTrans:: INVITE InvTran reTrans ALREADY stopped in 'proceeding' state at retryCount 1 code 100, timeout=65 (0x95d8fa50)
0907170626|sip  |3|03|GetRemotePartyAddress from 'To'
0907170626|sip  |3|03|CStkCall::OnEvNewDest Unchanged display '' user '01111111111'
0907170626|sip  |3|03|CStkCall::NewCallState reason 16 'Proceeding'->'Proceeding' (0x95d79c00)
0907170626|sip  |2|03|SipOnEvCallNewState 95d79c00,956d2b20 2,Proceeding
0907170626|sip  |1|03|SipOnCommand: response 404,INVITE
0907170626|sip  |1|03|SipOnCommand: response 404,INVITE matches user 1 of 1 '280'
0907170626|sip  |3|03|UA Client INVITE INVITE trans state 'proceeding'->'completed' by 404 resp 65 timeout(0x95d8fa50)
0907170626|sip  |2|03|CUser::GetFailBackMode 'NewRequest'
0907170626|sip  |3|03|GetRemotePartyAddress from 'To'
0907170626|sip  |3|03|CStkCall::OnEvNewDest Unchanged display '' user '01111111111'
0907170626|sip  |1|03|CStkDialog::SetDialogState: Dialog 'ide3192d0a' State 'Trying'->'Terminated'
0907170626|sip  |3|03|CStkCall::NewCallState reason 16 'Proceeding'->'Idle' (0x95d79c00)
0907170626|sip  |2|03|SipOnEvCallNewState 95d79c00,956d2b20 10,Idle
0907170627|sip  |2|03|SipCallDrop 95d79c00,956d2b20 reason 6
0907170627|sip  |3|03|CStkCall::Drop(reason = 6) (0x95d79c00)
0907170627|sip  |3|03|CStkCall::NewCallState reason 16 'Idle'->'Idle' (0x95d79c00)
0907170627|sip  |1|03|CStkCall::NewCallState Already Idle returning (0x95d79c00)

 

 

Message 1 of 4
3 REPLIES 3
Highlighted
Polycom Employee & Community Manager

Re: IP5000 unable to make any external calls

Hello @Valon,

welcome to the Polycom Community.

It is always useful to include the currently used SIP or UC Software version as issues experienced or a question asked may already be addressed in a newer release.

This also allows yourself and others to check against current software release notes, Administrator Guides or FAQ post’s.

The above is also stated in the "Must Read First" and is the absolute minimum requirement every new post should include. .

In addition providing us with this basic information gives Polycom an idea what Software Versions are used in the field and avoids wasting time trying to troubleshoot issues which have already been addressed.

Therefore the Polycom VoIP FAQ contains this post here:

Question: How can I find out my SIP or UC Software Version of my Phone?
Resolution: Please check here

 

From the logs I see we get a 407

0907170626|sip  |1|03|SipOnCommand: response 407,INVITE
0907170626|sip  |1|03|SipOnCommand: response 407,INVITE matches user 1 of 1 '280'

followed by a 404

0907170626|sip  |1|03|SipOnCommand: response 404,INVITE
0907170626|sip  |1|03|SipOnCommand: response 404,INVITE matches user 1 of 1 '280'

but as the log is not in debug I am not seeing much more.

 

What is 3CX support saying why this fails ?


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 4
Highlighted
Occasional Visitor

Re: IP5000 unable to make any external calls

Sorry for not providing every information needed.

Polycom IP 5000
UC-Softwareversion     4.0.14.0987
BootROM-Softwareversion 5.0.14.0580

Which Log Level do i have to change to debug?

On the 3CX Interface i can see the call in the logs, like it would work perfectly.

Message 3 of 4
Highlighted
Polycom Employee & Community Manager

Re: IP5000 unable to make any external calls

Hello @Valon,

Again I can only highlight the FAQ.


The community's VoIP FAQ contains this post here:

Jan 19, 2012 Question: How to troubleshoot Polycom VoIP related Issues?

Resolution: Please check => here <=


Please ensure you always check the community FAQ and/or utilize the community search before posting any new topics or follow up post’s.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 4