Plantronics + Polycom. Now together as Poly Logo

Shared Lines or BLF

SOLVED

Shared Lines or BLF

Hi.

I am quite fazed by all the config settings required to achieve what other vendors achieve very simply.

 

Is there a simple solution someone can share with me please?

 

All I want is for a phone to be able to monitor the status of another phone/line/user on our voip platform, to be able to use the same key to answer the call.

 

On Yealinks, you simply enter the user's number and a pickup code. Hey presto - the key status shows an incoming call, or engaged. The key can be used to dial the user or to answer the incoming call.

 

That's what I am after. Please keep it simple. Thanks

Message 1 of 9
8 REPLIES 8
Polycom Employee & Community Manager

Re: Shared Lines or BLF

Hello @Rus Yates-Aylott,

welcome to the Polycom Community.

It is always useful to include the currently used SIP or UC Software version as issues experienced or a question asked may already be addressed in a newer release.

Please also include what kind of Polycom phone you require instructions on as this depends on our answer.


This also allows yourself and others to check against current software release notes, Administrator Guides or FAQ post’s.

The above is also stated in the "Must Read First" and is the absolute minimum requirement every new post should include. .

In addition providing us with this basic information gives Polycom an idea what Software Versions are used in the field and avoids wasting time trying to troubleshoot issues which have already been addressed.

Therefore the Polycom VoIP FAQ contains this post here:

Question: How can I find out my SIP or UC Software Version of my Phone?
Resolution: Please check here

 

How about this post to get you started:

 

Nov 4, 2011 Question: How can I setup a Busy Lamp Field / BLF with an Digium Asterisk SIP Server?

Resolution: Please check => here <=

 

You can simply do this via the web interface with no additional configration required.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 2 of 9

Re: Shared Lines or BLF

The phones vary.

 

Currently I am looking at VVX201 and 301

 

301: uc: 5.4.1.18405

201: uc: 5.5.2.8571

 

At some point I will need same for VVX400

 

Thanks

 

Thanks

Message 3 of 9

Re: Shared Lines or BLF

I have attempted to follow this document which I had already seen before posting this request.

 

However, we use domain/realm names rather than IP addresses.

 

example: 2011@qunifi.com

 

Can I use a domain instead of an ip address?

I am using the phone's web interface to make these attempted entries but I keep getting 'invalid data-entry' messages, even if I try an ip address rather than a domain.

 

I cannot follow the document easily either. So I not find the editing of a config file easy to manage.

What file would I edit, how do I get to it etc etc...

 

Message 4 of 9
Polycom Employee & Community Manager

Re: Shared Lines or BLF

Hello @Rus Yates-Aylott,

The Web Interface simply expects an extension to which we usually append the registered URL of the first registration so that may not be neeed in your case anyway.

 

Anything else can be done by creating a configuration file and importing this via the Web Interface.

 

I quote the FAQ again:

 

Mar 08, 2013 Question: Where can I download configuration files from or create these myself?

Resolution: Please check => here <=

 

and

 

 

Oct 7, 2011 Question: Do I always need a Provisioning Server or can I configure a Phone via the Web Interface or via the Phone Gui?
Resolution: Please check => here <=

 

You can keep posting questions and/or utilize the community search but if you require support please work with your reseller.


In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you.

End Customers are unable to open a ticket directly with Polycom support.

If this is some sort of an Internet discounter please post either your phone's MAC address or your Polycom devices serial so I can look up who would be able to support you. This may not be who you purchased the Polycom device from.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 5 of 9

Re: Shared Lines or BLF

A couple of screenshots....

 

 

I have tried, with and without domain or IP Address.

and I still get the same error!

 

Am I going crazy?

Polycom Employee & Community Manager

Re: Shared Lines or BLF

Hello @Rus Yates-Aylott,

If this happens with a currently supported software like 5.7.0 or 5.6.1 then raise a support ticket.


In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you.

End Customers are unable to open a ticket directly with Polycom support.

If this is some sort of an Internet discounter please post either your phone's MAC address or your Polycom devices serial so I can look up who would be able to support you. This may not be who you purchased the Polycom device from.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 7 of 9

BLFs on Multiple Accounts

I am now happy adding BLF keys via config files using the following:

 

attendant.resourceList.x.address="nnnn"
attendant.resourceList.x.label="<name>"
attendant.resourceList.2.type="normal" >

 

This is fine if I only have 1 account (1 line key confirgured) on the VVX301

If I have 2 line keys, each on a different account, how can I set a BLF to monitor an extension on Account 2?

 

Where nnnn = extension to be monitored

Can you advise what the 'x' represents please?

 

Example:

 

voIpProt.server.1.address="domain1.co.uk"
  voIpProt.server.1.port="5060"
  voIpProt.server.2.address="domain2.co.uk"
  voIpProt.server.2.port="5060"

reg.1.address="user1"
reg.1.auth.domain="domain1.co.uk"
reg.1.auth.loginCredentialType="usernameAndPassword"
reg.1.auth.userId="user1"
reg.1.auth.password="pass1"
reg.1.displayName="Account1"
reg.1.label="Account1"
reg.1.outboundProxy.address="proxy1"
reg.1.outboundProxy.port="5060"
reg.1.server.1.address="domain1.co.uk"
reg.1.server.1.port="5060"
reg.2.address="user2"
reg.2.auth.domain="domain2.co.uk"
reg.2.auth.loginCredentialType="usernameAndPassword"
reg.2.auth.userId="user2"
reg.2.auth.password="pass2"
reg.2.displayName="Account2"
reg.2.label="Account2"
reg.2.outboundProxy.address="proxy2"
reg.2.outboundProxy.port="5060"
reg.2.server.1.address="domain2.co.uk"
reg.2.server.1.port="5060"

 

So I want to monitor an extension on Account 2.

I have tried   attendant.resourceList.x.address="sip:nnnn@domain2.co.uk" but this does not appear to work.

 

I can see anything in the community that really answers this in detail.

 

Thanks

Message 8 of 9
Polycom Employee & Community Manager

Re: BLFs on Multiple Accounts

Hello @Rus Yates-Aylott

 

you cannot subscribe to two different BLF's

 

BLF only supports one server

 

Replied via a mobile device




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 9 of 9