We are all just volunteers here. If you need support you need to work this with our support organization. If the phone is still in warranty you can open a ticket with us directly.
Outside of warranty, we need to check who sold the phone and you can then raise a PPI aka Pay Per Incident ticket via them. This is all outlined within the FAQ.
---------------- The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.
Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels. Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's